IBM Hiring for Systems Services Representative – Birmingham, AL at Huntsville, AL Full Time

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Birmingham, AL area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Systems Services Representatives are:

• The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;
• Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;
• Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
• They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;
• Local travel in the assigned Territory throughout the week in support of Client’s needs;
• Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support

IBM Technical Support Services (TSS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie, teamwork. TSS values professional growth, and is heavily invested in skills development, through Education & Training.

Note: This role requires candidates to have a valid driver’s license and a reliable vehicle.

Required Technical and Professional Expertise

Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills:

• Have experience in Customer Service & Customer Interaction
• Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
• Comfortability in working with and using various tools (e.g. laptop, screw driver, pry tool, needle nose plier, wrench) to complete necessary installation, maintenance or repair tasks
• Problem solving skills
• Self-motivator and enjoys working in a Team environment

Preferred Technical and Professional Expertise

Candidates with the following skills are preferred, but not required:

• Technical school degree/diploma
• Prior experience in field repair of computer or mechanical equipment, preferred but not required

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM offers a competitive benefits program which may include medical, dental, vision, paid holidays, paid sick time, paid vacation, Employee Assistance Program (EAP), life insurance, IBM 401(k) Program and Employee Stock Purchase Plan.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.