IBM Hiring for Technical Support Professional at Guadalajara, Mexico Full Time

Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

You will be a member of a well-established level 2 support team whose main focus is to provide support to IBM employees regarding their mail accounts, work with onboarding teams across the world providing them support to create or re-create accounts for new or returning employees should it be needed. With our support being provided in every geography, good written and spoken English is required. You will need to be able to look into the background of issues to find out what may have caused the initial problem and resolve or properly escalate the problem to the next level team.

We have members in the US, Slovakia, India and are currently hiring in Mexico to expand our roster.

This role requires good communication, collaboration, organization and problem-solving skills. We are looking for a passionate, talented, and creative people with problem solving skills with the motivation to learn new skills. Additional skills or experience with Testing and process automation is a plus.

Required Technical and Professional Expertise

• Proven experience in a support environment

• Effective Communication, good written and spoken English.

• Technical skills in Testing and process automation

• End User Support experience

• Familiarity with IBM Notes teamrooms and Notes databases, Basic understanding of w3id and its use within IBM and Slack

• Access/Identity management experience

• Ability to multitask handling a number of open tickets at a given time

• Basic understanding of Agile practices

Preferred Technical and Professional Expertise

• Previous experience in a support environment

• Windows experience professionally and/or personally

• Experience with Agile methodology applied in a customer service environment

• Understanding of IBMs Identity Provisioning process and HR onboardin process

About Business UnitThe Chief Information Officer (CIO) organization owns IBM’s internal IT strategy and provides the tools, computers, devices, and infrastructure that IBMers use to do their jobs every day. We also own the more than 4,000 applications that keep IBM running, from supply chain and logistics to sales and marketing and finance systems.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.