Instagram Looking For Partner Experience Lead, NORAM at New York, NY Full Time

Meta is seeking an operationally-minded media professional to join its Strategic Partner Support team. This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with cross functional stakeholders to drive long-term solutions.Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.The Media & Community Partnerships team is the external arm of Facebook and works with the world’s largest and most exciting organizations on high-profile projects across the full suite of Facebook Inc. products.

Partner Experience Lead, NORAM Responsibilities:
Take ownership of the most sensitive partner issues through to resolution, liaising with internal partner managers and external partners

Create, implement and own the partner escalation process across Media & Community Partnerships

Develop training documentation in hand with cross functional teams and deliver enablement sessions to internal stakeholders and external partners around support channels

Work with cross functional teams to identify operational trends and seek to develop and execute solutions

Coordinate operational support strategy around key products, with a focus on Commerce

Minimum Qualifications:
10+ years of experience in escalation and issue management

Experience working cross-functionally with various levels of management, both internally and externally

Process development and implementation experience

Broad understanding of media landscape in NORAM region

Preferred Qualifications:
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]