McDonald’s Looking for Director, Global Enterprise & Employee Communications (Restaurant & Consumer Platform) at Chicago, IL Full Time

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements – check them out here!

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description:

The world around us is changing.  Extending McDonald’s competitive advantages in a world where customers demand seamless and personalized experiences requires that we reimagine how we engage our customers and run restaurants. 

This Director is part of the McDonald’s Global Communications Team and responsible for developing content and communications strategy to advance enterprise storytelling to inspire the McDonald’s System to action in support of McDonald’s consumer and restaurant platforms.   

Responsibilities Include: 

• Enterprise Narrative: Accountable for the strategic framing and development of the of the enterprise transformation narrative for the Consumer Platform and Restaurant Platform  The narrative serves as a north star for enterprise storytelling and a resource for leaders across the organization.  
• On-Going Enterprise Storytelling:  Responsible for infusing a storytelling mentality into the organization and leading cross-functional teams in development of three-year strategy to advance the Consumer Platform and Restaurant Platform with System audiences (suppliers, franchisees and employees). 
  • Cultivate trusted partnerships with global functions and change management teams to gain a deep understanding of the Consumer Platform and Restaurant Platform. 
  • Counsel leadership on communication efforts, and develop and implement effective communication strategies and tactics.
  • Identify, train and deploy leadership, SME and local market voices across System channels to advance the narratives. 
• Milestone Announcements: Accountable for leading cross-functional teams in the development & production of enterprise communications content and ensuring it is appropriate to audiences and context.   This may include: leader messages scripts, social media, talking points, creative content, Q&A. 
• Consumer & Restaurant Platform Business Partner/Integrator:
  • Integrator for matrixed Company Platform communications resources deployed across individual initiatives and international markets. 
  • This role will lead development of strategic communications plan that transformation communications resources will execute locally. 

Qualifications:

• Prior corporate communications experience – both in strategy development and in execution
• Outstanding writing and editing skills, with an eye to messaging for a range of internal and external communication channels and audience types
• Excellent verbal communications skills
• Experience advising and working with senior executives
• Natural self-starter who demonstrates creative and critical thinking abilities, can focus and implement, with an eye for details
• Effective collaborator who will work cross functionally across teams and geographies/ time-zones.
• Curiosity and appreciation for new topics, issues, and cultures.
• Ability to deliver new and creative ways of thinking, writing and executing communications.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.