McDonald’s Looking for HR Transformation: Senior Specialist, Global Learning Functional Solutions at Chicago, IL Full Time

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it’s set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

Following a hybrid schedule out of our global headquarters in Chicago (USA), the Senior Specialist, Global Learning Functional Solutions will assist in the deployment of the new Learning Experience Platform and the new Learning Management module within SAP SuccessFactors solution. The role is responsible for partnering alongside our Learning Functional Solutions Lead in gathering functional requirements on the solution and its global implementation, upgrades for changes, customizations, and enhancements to over 2 million learners in 70+ countries.

In this role, you will collaborate with project team members in the areas of process and service delivery, market subject matter experts as well as global tech experts and implementation partners to obtain, analyze, communicate, and validate requirements, delivering effective and innovative business solutions. The role will be required to support both global and market HR, Tech, and business collaborators at all levels of the organization.

This is a functional role requiring experience with requirements gathering, solution design, working with project managers and consultants, testing (design, execution, and troubleshooting), and other related work; aside from understanding end-to-end processes support. In this role, the focus is to document and test Learning definitions, including the new design for our learning system migration and the global configuration, content design, administrative support and deployment of the new Learning Experience platform.

Key Responsibilities:

• Support the delivery of the new Learning Experience Platforms as well as the deployment of the new Learning solution within SAP SuccessFactors HCM as part of Global People Modernization strategy.
• Serve as a Learning application supervisor, supporting the deployment of the HR solution and tools, transactional and reporting capabilities. Supervise and assist with Learning integrations, testing, and any related communications or training support related to that functional capability.
• Partner with key HR, IT, and business customers to understand and document requirements for the solution and leverage those requirements to deploy the solution.
• Partner with the Learning Functional Solutions Lead, HR partners, Tech Solution Lead and 3rd party vendors to improve system integration between solutions.
• Work closely with Learning Functional Solutions Lead, HR partners to enable the design / enhancements to Talent Attraction processes to better leverage the solution.
• Work closely with other SuccessFactors Functional Solution Leads to ensure an optimal end-to-end SuccessFactors solution as well as with the current administrators of the Learning Solution (Saba by Cornerstone).
• Work closely with the HR Reporting and analytics team on reporting/analytics needs to develop and enhanced capabilities as required.
• Assist with requests for system configuration and upgrades and all requests for application changes, customizations, and/or minor enhancements.
• Maintain end-user system documentation.
• Support resolution of data errors and problems and ensure data integrity.
• Support regular review of the HR solutions Framework’s ability to meet HR and business needs and facilitate effective and efficient processes.

Qualifications:

• 2-3 years of experience with deploying learning solutions, including learning experience platforms in large, global organizations
• 1-3 year of experience with building and/or supporting HR operations with learning responsibilities
• Experience with the use of Saba by Cornerstone, SAP SuccessFactors HCM, EdCast, Degreed and the ability to learn technology quickly through instruction and self-training
• Proven project management experience with the ability to balance multiple initiatives and project timelines and prioritize responsibilities
• Strong communication, presentation, and influencing skills
• Experience operating within a cross-functional team with the ability to develop and maintain strong business relationships
• Robust knowledge / understanding of HR and business requirements related to learning that can be translated into prioritized, executable solutions

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.