QualificationsGrowing experienceCommunication skillsMentoringPersonal assistant experienceAdministrative experienceBachelor of ScienceBachelor’s degreeBachelor of Arts
Administrative Specialist Lead Responsibilities:
Maintain adherence to the scope of program and ensure SLAs are being met
Manage/Lead a team of Admin Specialists
Maintain an understanding of team workload and bandwidth, and enforce the ratio guidance and/or manage exceptions if necessary
Maintain an understanding of team and individual performance and quality of service
Develop and maintain program documentation and guidelines in partnership with Admin Specialist Managers
Provide regular and frequent feedback and coaching to individual team members
Manage the coverage process in support of the Admin Specialist Program team
Partner with Admin Specialist Managers to address Admin Specialist Program escalations
Monitor the pulse and morale of the Admin Specialist Program team members
Maintain frequent communication with supported leaders to build relationships and advocate for Administrative Specialists
Provide support in the headcount and capacity planning process for the Admin Specialist Program
Manage the on-boarding and training (and associated logistics) for new Administrative Specialists
Serve as an expert on Company and Admin-related policies and guidelines (e.g. travel and expenses) and enforce with the team
Provide Administrative coverage for Admin Specialists and their clients as needed
Act as a subject-matter-expert in Administrative best practices, tools, and processes
Serve as a power user of internal and external tools used by Admins (Outlook, Concur, etc.), and serve as a coach to others
Stay on the pulse of Administrative community updates and maintain documentation shared with the team
Minimum Qualifications:
Experience leading or managing individuals or a small team
Experience mentoring, growing, and developing individual contributors
Experience managing bandwidth and balancing workloads of multiple individuals
Experience handling critical client situations
Preferred Qualifications:
Experience leading or managing Administrative Assistants or workers with similar backgrounds
Experience working on a shared services team
Bachelor of Arts or Bachelor of Science degree
Experience using metrics and data, and experience telling a story with data BA/BS
Experience as an Administrative or Executive Assistant with a knowledge in an administrative support role
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].