Meta Looking For Global Lead, Learning Operations at Sunnyvale, CA

The Legal & Partner Operations team works in areas to protect and support content creators, create a secure environment for rights owners, protect and support civic and high profile individuals and uphold user privacy and data rights on the platform.The Learning Operations team provides the Legal & Partner Operations team with support on learning and knowledge experiences. Aiming to create and deliver enriched learning and onboarding experiences through a variety of interactions from instructor led training (ILT), eLearnings, and knowledge management. The Learning Operations team is seeking a Global Lead with strong communication, organizational, and leadership skills. In this role, the Learning Operations Manager will lead a team of Project and Program Managers to achieve operational excellence in our global training and onboarding efforts supporting and enabling the work of the Legal & Partner Operations Organization. They will also partner with Learning and Quality Operations Lead counter-parts in effort to create a cohesive and data driven program where Learning and Quality is seamlessly integrated into each of the teams we support. Candidates will have experience in Learning/Training, people management, and experience working on an operations team. They will need to work cross-functionally with various stakeholders on a global team while exercising their ability to ruthlessly prioritize in a dynamic and fast paced environment.

Lead strategic learning operations team responsible for training design, delivery, measurement and ongoing maintenance

Serve as the primary point of contact for internal teams and multiple outsourcing sites for learning – representing and prioritizing the training opportunities and needs within

Leverage data to identify training optimization opportunities that enable efficient and effective operations through learning

Facilitate communication of program and business updates to internal partners to enable learning development, maintenance and planning

Hold partners accountable for partnership in training, negotiating timelines against bandwidth and optimizing for efficient delivery of work

Maintain internal and external partner accountability, ensuring that cross functional stakeholders are accountable to all training processes developed in partnership

Build internal community for Learning Operations team (Drive inclusion, onboard new employees, and connect people on your team with new opportunities)

Provide regular performance feedback, check-ins and reviews for people who report to you

Coach team members to increase their impact, develop their strengths and grow their careers

Build the teams and skills necessary for long-term growth, both within and outside the organization

BA/BS degree with 5+ years professional experience in the area of training and/or learning for operational organizations

2+ years experience managing, coaching and developing direct reports

Experience working on a learning team that executes design, development, delivery and evaluation

Understanding of training and learning fundamentals in the context of global operations (including outsourced operations)

Experience or familiarity with delivering training programs through outsourced vendor partners

Strategic thinker with analytical and problem-solving skills

Proven track record of developing processes and standards that enable operational efficiency through training

Experience with research and planning learning strategy identification, implementation, and execution

Experience applying multiple modalities of innovative learning to achieve results

Experience in managing the implementation of high priority learning projects – from ideation through design, delivery, measurement and ongoing maintenance

Experience executing continuous improvement into existing training processes, operations and learning interventions

Experience working with global teams

Manage a team that delivers on multiple projects or programs across regions or business groups

Experience developing clear metrics to measure the impact of training programs

Experience leading instructional designer, project manager and/or training specialists

Experience working with or in support of diverse operations

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

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