Meta Looking For Head of Field Sales, North America, Kustomer at New York, NY Full Time

Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omni-channel conversations, intelligent automation and easy, no-code customization to adapt to change.The Head of Field Sales, North America will establish and lead a cross-functional team of experienced sales leaders and account executives in growing a productive and sustainable sales pipeline across the territory. This person will define market tactics to meet annual business goals, evolving a world-class field operation, while achieving significant revenue growth annually. This individual will play a key role in driving enterprise and mid-market revenue for Kustomer at Meta. The Head of Field Sales, North America will develop and implement an effective go-to-market plan aligned with Kustomer’s overall strategy, act as the Kustomer spokesperson across the region and be the executive sponsor for key customer and partner relationships. The successful candidate is an inspiring leader of leaders who can recruit and retain exceptional sales talent, support the team in delivering on the agreed metrics, and while leading from the front, work alongside the team to exceed the targets.This is a unique career opportunity for an entrepreneurial and driven sales leader to spearhead the expansion of a global market leader leveraging our existing customer references, partner base, and alliance relationships. This position reports to Kustomer’s Director of Sales and Customer Experience.

Head of Field Sales, North America, Kustomer Responsibilities:

Attract, recruit, hire, mentor and manage the Enterprise sales leadership team and partner closely with other functional teams (Solutions Engineering, Prof Services, Channel/Alliances team, Business Operations, Legal, etc.)

Create an open, inclusive team-oriented environment, building on a results-driven culture of accountability and transparency

Lead by example, set expectations, follow through effectively and provide coaching and mentorship as needed and ensure that managers do the same for their team

Be accountable for consistently delivering and overachieving against targets – ensuring Kustomer’s goals and objectives are achieved consistently and sustainably

Bring a data-driven approach to creating new sales growth opportunities and performance measurement

Accurately forecast monthly, quarterly, and annual targets for assigned regions, and establish and manage data and supporting metrics (pipeline coverage, Average Selling Price, etc.)

Effectively develop, design, build, and execute all aspects of the Enterprise business plan to predictably and consistently generate short-term results while holding a long-term perspective of overall results

Put into place sales force structure, process strategies, and strategic resource plans that will capture key opportunities in target markets, enterprise accounts/prospects, partners or industry verticals throughout the region

Unearth customer insights, define the value proposition, determine appropriate sales and marketing strategy to maximize growth objectives

Exhibit a growth mindset with the ability to outline the long term vision and strategy

Provide leadership and oversight to ensure the team leverages and deploys resources efficiently and for the highest impact

Collaborate with sales engineering, channels/alliances, customer success, renewals professional services, product, legal, marketing, and engineering teams to create a seamless customer experience

May involve handling sensitive personal data

Minimum Qualifications:
10+ years of experience building and running Enterprise sales teams in the software industry with 3+ years’ experience as a second line sales leader

Experience leading a $20M+ (minimum) ARR sales organization with 40%+ growth

Experience selling CRM, Contact Center or similar SaaS solutions and understand the business needs and challenges facing CX teams today

Experience meeting/exceeding targets and objectives personally and as a leader

Experience coaching and training leaders with experience leading through influence to enable career progression of a multi-tier, distributed salesforce

Experience operating at the macro- and micro- to remove barriers, accelerate completion of key deals, using data and insights to inform sales strategy

Experience navigating and closing long-tail, complex sales cycles

Experience inspiring individuals and teams to overachieve in Enterprise/Mid Market SAAS selling

Experience selling into CEOs, COOs, CXOs, CTOs and multiple Lines of Business

Preferred Qualifications:
15+ years of experience selling enterprise software solutions

Experience at an early stage company or business unit addressing challenges that may be “firsts” or haven’t been answered before

Experience in the Customer Experience marketplace with experience using that knowledge to drive strategic change and efforts

Experience with consultative/solution selling methodologies like MEDDPICC, Challenger, Solution Selling, and Sandler

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].