QualificationsCAPMPMPSQLMentoringManagement
Manager, Commerce Seller Excellence Responsibilities:
Lead a team of account managers who work with internal partnership teams and, externally, directly with sellers.
Create content and build mechanisms to educate account managers and sellers to ensure repeatable processes and effective change management.
Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Define program goals, priorities, and success metrics.
Identify process inefficiencies and propose scalable solutions.
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams.
Implement and track metrics to record the success and quality of sellers. Use the metrics to inform program design and uncover hidden areas of opportunity.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer term strategic investment.
Become an expert in Commerce Experience Operations infrastructure, tools, systems, and data.
Collect and analyze customer data to identify new opportunities to drive customer engagement.
Influence and lead seller experience efforts with key cross-functional partners, including Product, Engineering, Design, Policy and others during design, build, launch, and expansion phase of product life cycle.
Minimum Qualifications:
8+ years of experience in product, operations, sales, analytics, or similar
3+ years of experience in Commerce-related business or role
2+ years of people management or mentorship experience
Experience with account management and/or driving seller results at scale
Preferred Qualifications:
Experience with SQL and generating insights from data
CAPM or PMP from PMI
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