Meta Looking For Monitoring Analyst, Broadcast Operations at Remote Full Time

The Media Content Operations team enables integrations with media industry supply chains and the Meta suite of products and apps, and provides technical support for the content. Our Broadcast Operations team is responsible for high touch audio-visual support on top tier Live broadcasts.We are seeking an individual who is passionate about Meta’s products and our mission, and is relentless in finding smarter, better, faster ways of getting things done. The core responsibilities of this role involve distributing technical support for Live broadcasts across the Meta family of apps. This person will work with internal stakeholders including Partnerships, Production, Product, and Engineering to ensure Live broadcast operations support for Live broadcast partners. This is a full-time position.The work hours for this role will be 1pm-9pm (Monday – Friday) Pacific Standard Time.

Monitoring Analyst, Broadcast Operations Responsibilities:
Monitor top-tier live broadcasts to support premier partners and troubleshoot/escalate issues as they arise

Work with technical analyst and engineering teams to communicate issues

Review, triage and investigate problems (root cause analysis)

Interface with scaled workforce to ensure events are monitored with efficiency and accuracy

Establish and maintain strong cross-functional partnerships with key stakeholders, including Engineering, Ops, and Partnerships

Manage key projects independently from initiation through completion

Set expectations with all stakeholders and drive communication throughout the process, outlining key deadlines and interdependencies, clarifying business requirements and managing team and cross-functional expectations

Proactively identify risks in project execution and mitigate risks effectively

Define the scope, timelines and resources needed to meet the project objectives

Develop a deep expertise of Meta’s Live platform of products and how they are being used across constituent groups

Provide visibility to all deliverables, timelines and issues frequent status updates to the team and relevant partners

Proactively seek feedback from partners and team members to constantly improve process and execution

Accept/decline support requests

Minimum Qualifications:
2+ years of experience in a project/program management, management consulting, operations or similar strategic space

Experience at a studio, media company, in post-production, social media, and/or at a video platform

Experience communication to both technical and business audiences

Experience managing multiple priorities simultaneously and exhibit a thorough understanding of automated technology and traditional broadcast technology

Experience building best-in-class program management capabilities to drive balanced performance & operational excellence across the organization

Experience in conducting analyses, identifying insights and communicating results to inform business decisions

Experience with surface project opportunities for future roadmaps and influence leadership to gain buy-in/support

Understanding of live broadcast environment (i.e., switching and routing knowledge, network monitoring/troubleshooting, etc.)

Experience in fast-paced and dynamic environments

Experience working on a large cross-functional team

Preferred Qualifications:
Experience in video content operations, broadcast operations, entertainment/related industries

High inter-personal and communication skills. Experience flexing communications style, advanced in influencing skills to drive the best impact for the company, while growing and maintaining strong healthy work relationships

Results driven, high-achiever, resourceful and proactive in chasing progress, with experience resolving problems and effective in conflict resolution

Experience in customer satisfaction in partner support or process implementation within production field

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].