Meta Looking For Premier Partner Experience Associate at New York, NY Full Time

The Premier Partner Operations (PPO) team develops solutions for partners on Facebook and Instagram by creating scaled systems to address issues impacting their experiences with our products. Within PPO, the Premier Partner Experience (PPX) Operations team creates an exceptional partner experience and enables partner success through complex, yet scalable support for new and emerging domains. Our team is on the front lines solving complex, nuanced issues for premier partners. We work to improve the partner’s support experience by finding creative solutions for ambiguous issues, standing up and optimizing existing support channels, and focusing on process excellence. We are seeking an Associate to join a global operations team focused on emerging product initiatives for Meta’s premier partners. This individual will work across specialized domains and drive our bespoke support model, becoming an expert uniquely positioned to solve complex issues in these areas. The Associate will use excellent project management skills, proactively drive process excellence and have a partner-first orientation to support our premier partners. The Associate will be an exceptional cross-functional collaborator and communicator, working with and supporting both internal and external partners to build and execute our workflows from end-to-end while helping our team grow in new and emerging spaces.Candidates are expected to be empathetic, data-driven, curious, excited about getting into the weeds with operational issues, and flexible to frequent changes. They should be able to work successfully across teams and regions, and use their operational skills, analytical expertise and empathy to proactively drive solutions for change. They should be passionate about investigating and conducting root-cause analysis to inform strategic decisions.

Utilize effective program management skills to develop and implement go-to-market strategies in partnership with key cross-functional stakeholders

Improve operations and workflows around issue resolution and product insights

Partner closely with cross-functional teams including Product & Engineering, Partnerships, Marketing and Operations to execute on our strategies and programs across key product areas

Identify trends and key insights and metrics to drive impact around product development, user experience, and operational efficiency

Proactively identify, lead and improve initiatives to deliver exceptional partner service

Provide partners with a delightful, high touch, and effective support experience by effectively resolving complex issue support queries with high quality, speed, empathy and accuracy

Train and guide team members to implement new workflows to provide excellent support for our partners

2+ years of experience in operations, account management, program management, customer support or related industries

Experience with communication skills

Experience in multi-tasking and prioritization

Experience communicating the results of analyses in a clear and effective manner

Experience in driving process improvements and working on projects with global teams and cross-functional teams

Experience in the media industry

Knowledge of Meta’s suite of products

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].