Meta Looking For Project Manager, Content Tools Program at Los Angeles, CA Full Time

As the Project Manager for the Content Tools Program, your mission is to drive Metaverse Content Organization’s productivity capabilities forward, unlocking efficiency by ensuring internal tools and in-system business workflows are evolving in lock-step with the organization’s growth and strategy. You will be joining a diverse team of program and project managers that support a growing and multi-disciplinary organization focused on bringing high-quality experiences to the Metaverse product lines, such as but not limited to, Quest VR headsets. This is a tailor-made role for a project manager with extensive knowledge of the Salesforce platform and other productivity tools. You are a team player that thrives in a fast-paced environment. You have experience working with internal and external partners to achieve business outcomes through influence.

Project Manager, Content Tools Program Responsibilities:
Owns the Tools Program Live Operations, triaging and resolution of run tasks, keeping members of Content Organization unblocked on a daily basis while representing the Tools Program business vision to internal partners and external vendors

Drives tracking and analysis of Tools Program health KPIs, implementing continuous improvement practices to the Program’s operations that promote user satisfaction

Produces and maintains project plans and scope requirement documentation throughout project lifecycle

Drives planning and execution of projects, in partnership with Tools Program Manager

Drives engagements with external vendors, managing relationships and work-for-hire initiatives to completion, in partnership with Tools Program Manager

Owns user enablement and adoption practices, supporting data integrity and reporting activities that promote cross-functional collaboration between Content Organization and internal partners inside Reality Labs

Owns the Content Tools Program knowledge-base. Creates training initiatives and materials to promote self-serving experience for team members utilizing Salesforce and other productivity tools, such as JIRA

Identifies and implements continuous improvements to processes, evolving how the Content Tools Program operates over time

Minimum Qualifications:
Experience integrating Salesforce with proprietary back-end systems or third-party applications

7+ years of program/project management scaling business workflows and operations via enterprise software solutions

Demonstrated roadmap and prioritization practices that enable frequent and consistent improvements to systems in use by a diverse group of user profiles

Project management knowledge with experience executing autonomously, successfully leading multiple initiatives of varying timelines simultaneously, from ideation to post-launch phases, with minimal oversight or direction

Experience defining program KPIs that promote data-driven decision making and collaboration

Experience navigating complex cross-functional work streams, leveraging interpersonal and communication skills to achieve business outcomes through influence

Experience delivering polished presentations on tactical and strategic levels, including occasional updates to Leadership

Knowledge in Salesforce and platform solutions, experience in defining system architecture, data models, UX design and system integrations based on business use cases

Vendor management experience: sourcing vendors, defining scope, planning and executing projects based on Statement of Work terms defined

Proficiency in multiple productivity tools such as, but not limited to, JIRA, Google Suite, Microsoft Office, Visio/Lucidchart, Asana

Preferred Qualifications:
Familiarity with the VR industry, consumer products and software experiences

Salesforce Certified Administrator or Advanced User Experience

Experience with workflows and systems for digital content development and publishing

Experience using Tableau CRM, and other reporting BA tools

JIRA administrator experience

Experience managing third-party vendors

Experience with software development, publishing and live services operation for digital content

Experience working with distributed teams

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].