QualificationsOperations managementCommunication skillsSQLSalesAccount management
Seller Excellence Account Manager Responsibilities:
Work closely with the Meta Partnerships team and your assigned seller accounts to identify new opportunities to improve existing seller onboarding, growth, and management processes.
Facilitate and support interactions with external partners.
Serve as a conduit between sellers, Partnerships, and Operations to expedite resolution of issues impacting your sellers.
Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams.
Implement and track metrics to record the success and quality of sellers. Use the metrics to inform program design and uncover hidden areas of opportunity.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short-term seller needs and longer term strategic investment.
Familiarize yourself with the Meta Commerce infrastructure, tools, systems, and data.
Collect and analyze customer data to identify new opportunities to drive customer engagement.
Influence and lead seller experience efforts with key cross-functional partners, including Product, Engineering, Design, Policy and others during design, build, launch, and expansion phase of product life cycle.
Minimum Qualifications:
4+ years of experience in sales, account, or operations management
2+ years of experience in Commerce-related business or role
Experience working with cross-functional teams
Experience with account management and/or driving seller results at scale
Preferred Qualifications:
Experience with SQL and generating insights from data
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