QualificationsCustomer supportIntellectual property law
Develop a deep expertise in legal aspects of Meta’s rights management products, licensing, and music licensing agreements, to effectively advocate for product improvements, support escalations, partner needs, and user experiencesDevelop strategy to support contractual obligations, prioritizing efficiency and global scalabilitySupport contractual obligations through a review of escalated issues, iterating to make improvements in process and operational effectivenessSupport Meta’s media and licensing partners, collaborating with Partnerships, Legal, Product, and Operations teams, to understand and resolve product questions and legal concernsBecome an expert in core operational risk infrastructure, tools, systems, and dataExecute both quantitative and qualitative analysis of data and trends to proactively deliver insights, define goals, and drive improvementsEffectively plan and execute team-wide projects to further our mission and improve user experience while liaising with cross-functional partners in Legal, Operations, Product, Engineering, and Partnerships to move these initiatives forwardDefine clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
2+ years of work experience in operations and/or end-to-end project management, product, business strategy, and/or operations1+ years of experience in customer support or support operations
Experience in the field of intellectual property, music/video licensing, or digital rights managementDemonstrated track record of disciplined execution, acting independently across competing priorities and exercising judgment
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