Meta Looking For Technical Writer, Kustomer at New York, NY Full Time

Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service as an Omni-channel CRM tool. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omni-channel conversations, intelligent automation and easy, no-code customization to adapt to change.We are looking for a Technical Writer to develop UX copy and end-user documentation for the Kustomer platform. As a Technical Writer, you will help us to enrich our knowledge base, build new and innovative tools for clients to easily set up and use Kustomer, and interact with our community of users.

Technical Writer, Kustomer Responsibilities:
Create content for Kustomer’s support center and developer documentation

Advise designers, PMs and developers on UX copy for features built inside of the Kustomer platform

Own our support documentation organization and identify areas of opportunity for improving adoption of self-help our support

Work with the Product, Marketing, Customer Experience and Engineering teams to ensure content completeness and accuracy

Building parts of the Kustomer user guides for existing and new features of the product

Providing data driven information to product teams about feature complexity, confusion on behalf of users

Review and edit all user instruction text and error messages in the product

Respond to content feedback and questions in our community forums

May involve handling sensitive personal data

Minimum Qualifications:
Technical writing skills

Experience developing end-user documentation for web-based applications

Working knowledge of standard web technologies (HTML, CSS) and JavaScript

API documentation experience

Demonstrated success in self-managing your writing projects

Experienced at writing content that is easily translatable into other languages

Preferred Qualifications:
Experience in the CRM/startup space

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].