Microsoft Looking For 3rd Party Compliance Operations – Business Program Management at Redmond, WA Full Time

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about our 3rd Party Protection Services team – and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

The 3rd Party Compliance Operations team’s mission is to ensure the compliance ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We are protecting the world from corruption and other serious ethics and compliance risks, by operationalizing at scale a broad set of capabilities to enhance experience while also protecting Microsoft through our compliance activities.

At our core we accomplish this by:
Managing the compliance lifecycle of our commercial partners and suppliers

Stopping corrupt, malicious, or otherwise disallowed entities

Monitoring and deterring theft and other product abuse

Investigating and blocking bad actors from our ecosystem

Managing Master Data standards and processes

Designing and managing enterprise-grade compliance process excellence

Our 3rd Party Compliance team is powered by operational excellence and data insights. We leverage compliance and risk management experts, troves of labeled data, and talented operational professionals and engineers as our not-so-secret weapons in delivering resilient services that set the standard for the industry with their impact on our customers, partners, and business. We build, buy, and integrate the best available components and datasets in support of a flexible, scalable platform that amplifies both automated and human decision-making. Our team embraces collaboration and the understanding that experimentation (failing fast) drives innovation. In our daily work, we demonstrate growth mindset, integrity, respect, accountability, curiosity, and courage; we ask that you to bring these values as well. When you join this award-winning team, you will be greeted by a diverse and inclusive group of individuals with big hearts, small egos, and a drive to protect others through technology.

Do you crave the opportunity to play a key role in a world-impacting end-to-end, enterprise-grade solution that runs with precision excellence? Do you like to get ‘hands-on’ solving root causes of problems and contributing in large and small ways every day? Are you comfortable with “white spaces, dealing with high complexity while simplifying this complexity for the teams? Are you actively seeking x-team connections synergy? If so, your current skills and future potential can help us build and operate scalable cloud solutions that eradicate corruption and other compliance risks. This work is not easy, but it is meaningful and exciting every day. If you buy into the values of our team and feel that you have relevant skills to offer, come talk to us. Let’s work together to build a foundation of trust that will power our world’s digital future.

Position Description:
We are seeking a curious, growth-oriented 3rd Party Compliance Operations Program Manager to help us use process excellence, domain expertise, product knowledge and human intelligence to continuously evolve our operational performance and supporting processes for mitigating risk and keeping corrupt, fraudulent, or otherwise disallowed entities out of Microsoft’s ecosystems. This role will focus specifically on investigating and blocking bad actors from our ecosystem and use both process and system skills to manage an end to end solution. Partnering with our engineering development teams, you will bring the business requirements for joint development, drive feature enhancements and constantly monitor the process to seek out new opportunities to increase our protection services. You will be agile to react to potential breaches, investigate and drive remediation to any newly discovered gaps in our processes or systems.

Responsibilities

Responsibilities

Collaborate with internal and external domain experts designing and operating a robust operating model

Develop end-to-end expertise across third party risk and compliance domains, specializing in anti-corruption

Contribute to the definition of user stories & success criteria for engineering clarity

Build strong relationships for effective collaboration across the organization’s functional matrix

Collect and analyze operational data to find anomalies and root causes of issues

Continuously look for ways to simplify and drive process improvements and efficiencies

Push incremental process changes using data to continuously evolve and improve

Use data to drive better storytelling for service adoption & transparency

Identify requirements for program change from policy stakeholders, assess feasibility to deliver, create a working Plan of Record/roadmap items for enhancements/change, drive change control, proactively identify, and manage risks and issues, strong focus on escalation management/future mitigation, triage, cross group coordination and milestone management.

Define, coordinate & lead the rhythm of business (ROB) for the program and ensure alignment with the broader ROB for 3PC.

Define and track key performance indicators and metrics to measure the success of the program and drive accountability.

Qualifications

Basic Qualifications:
A minimum of a Bachelor’s degree in Operations, Business, Supply Chain, Finance, IT or a related field, or equivalent alternative education, skills, and/or practical experience.

Experience in Operations, Sales, Business, Program Management, Product Management or Project Management

Ability to work effectively across cross-functional, global teams to drive for results and solve problems.

Detail oriented with experience in identifying an issue, investigating, developing a solution, implementing change and monitoring the results.

Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment.

Ability to drive a project end to end from kick-off to delivery with quality

Excellent interpersonal, communication and presentation skills.

7+ years experience in the Vendor, Process, Product and/or Program management space with experience in security control compliance. This can be combined experience.

Preferred Qualifications:
Security and risk management background, and/or with experience in trade or anti-corruption compliance.

Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, ambiguous and dynamic environment.

Experience driving successful product releases or program launches, end to end.

Experience translating expressed business needs into actionable requirement artifacts and specification documentation.

Experience creating and managing work items for projects leveraging methodologies such as SAFE, AGILE or SCRUM.

Self-starter with a strong passion for using data to influence business decisions and strategy investments.

Proven impact and influence skills – ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations.

Demonstrated ability to drive change management successfully in matrixed organizations.

Familiarity with various methods of data analytics and have strong BI skills with the ability to deliver insights from raw data.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.