QualificationsUpsellingBachelor’s degreeMaster’s degree
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid digital marketing, native and retail solutions on the Microsoft Advertising platform. We are seeking top performing Account Managers with digital paid media advertising experience who can drive revenue and increase client satisfaction by owning the day-to-day client management and driving
campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue.
The Account Manager (Strategic segment) (AM) in Microsoft Advertising enables Microsoft to better serve Strategic and Enterprise clients by applying obsession to what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM drives both revenue and client satisfaction.
The AM is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and delivering strong collaboration partnerships, support team/resource utilization, and consistent excellence in execution of core tasks, account transitions, and client account health.
Account Planning / Management
Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally (e.g., Engineering, Marketing) to gain further understanding of market needs and client expectations and to drive solutions on behalf of the clients.
Builds and maintains a strong network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.
Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, compliance requirements, flags or reactions), manage client needs and address issues.
Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems and remove blockers. Establishes recovery action plan to improve client’s overall experience and avoid future instances of dissatisfaction.
Articulates Microsoft’s strategy and other products and services and educates clients on Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.
Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles and sell tailored solutions.
Leverages Unified Client Management (UCM) tools (e.g., account management, opportunities, tracking and reporting), other tools (e.g., customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue. Guides others in using UCM and other tools (e.g., customized performance dashboards), and shares best practices. Drives product and tactic improvement through UCM and others tools (e.g., customized performance dashboards).
Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help (Account Executives) accelerate the closing of deals.
Proactively researches information about clients’ advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on client’s advertising strategies. Presents tailored solutions based on client’s insights.
Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Adopts Microsoft sales strategies (e.g., Challenger Sale) mindset to secure buy in and execution.
Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert.
Embody our culture and values
6+ years of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
OR Bachelor’s Degree in Sales, Marketing, or related field AND 4+ years of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
OR Master’s Degree in Business Administration Degree in Sales, Marketing, or related field AND 2+ years of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
OR equivalent experience.
Additional or Preferred Qualifications
8+ years of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
OR Bachelor’s Degree in Sales, Marketing, or related field AND 5+ years of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
OR Master’s Degree in Business Administration Degree in Sales, Marketing, or related field AND 4+ year of relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
OR equivalent experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.