QualificationsProject managementPower BIMicrosoft ExcelWindowsProduct managementBachelor’s degree
M365 Core Experiences BizOps group is looking for the right people to envision, build, and drive the operational processes that will enable our product management team to envision and help deliver experiences that delight our customers. Our experiences will give users their time back, alleviate the stress of daily lives and bring smiles to faces. If you are passionate, creative, and want to thrive with this team on the cutting edge of AI, then the M365 Core Experiences team is where you need to be. Not only do we partner with product groups like Outlook, Teams, Office & Windows we work closely with Microsoft Research to contribute to the future of AI and machine learning.
The M365 Core Experiences Business Manager will collaborate across our immediate team as well as our partner organizations to ensure that business operations targets are met. These targets will be achieved through consistent management of core business operations processes, as well as by continuously improving those processes.
If this is your role, you will be a customer obsessed, results-oriented and data-driven individual who has the horsepower to solve complex problems; a collaborator who partners within and across teams, upholds high standards for your work and operates well in a highly complex and ambiguous environment. You should be inquisitive and creative in finding opportunities to make our business better, and you should have the drive to dive into those opportunities. This role will require the you to listen, learn, and translate improvement needs into effective operational practices. This role will also require you to reliably and consistently run day-to-day business operations with focus on RoB, budget, and headcount tracking in a complex highly matrixed operating model.
Your impact in this role will be clearly visible in your team’s growing ability to maximize resource utilization and minimize churn.
We are looking for the following attributes:
Excellent interpersonal, communication, and collaboration skills to work across all levels of the organization.
Proactive, forward thinking, and able to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions.
Organizational agility, with the ability to rapidly gain and build trust, build relationships, impact and influence your partners across the organization.
Strong project management skills, with the ability to drive results across a distributed set of stakeholders across multiple overlapping projects.
Proven ability to respectfully influence, motivate, negotiate, collaborate and partner with multiple stakeholders across all levels of authority and leadership.
Precision, attention to detail, and the ability to use our products to build processes that invite collaboration and drive efficiencies.
Strong judgment, ability to consider an issue from multiple perspectives, and synthesizing insights.
Recognizes trends and identifies systematic approaches to solving problems in a fast-paced, constantly changing environment.
Exceptional verbal, written communication skills, ability to synthesize and explain complex concepts and communicate with senior leaders.
Efficient, strategic problem solver who is comfortable working independently, thinking holistically about key issues, and helping influence positive outcomes.
Ability to maintain poise under pressure.
Agile learner with executive maturity and discretion.
Assist the Chief of Staff with rhythm of business (ROB), business operations, event planning, team communications and other special projects as needed.
Own and drive a program calendar with multiple overlapping initiatives and stakeholders, including a large number of senior executives across Microsoft. Partner closely with the administrative community to drive consistency and productivity into an overall RoB.
Collaborate with leaders regarding resource management planning. Use understanding of the organization’s strategy and deliverables to help design budget and headcount strategy.
Create and/or manage new and existing business processes and tools to continuously improve the information available to the Chief of Staff and leadership team, with a goal of driving efficiencies within the business.
Own and drive budget and headcount tracking processes that optimize resource utilization against a plan.
Streamline operational processes across the business, optimizing for quality, efficiency, and effective resource management.
Create and manage on-going review cadence for key team metrics: budget vs forecast in projects, discretionary and non-discretionary targets.
Create, drive and support people projects and initiatives for continuous improvement of organizational health.
Support cross-org projects and initiatives to meet the changing business environment.
Bachelor’s degree in business, finance, management, or equivalent experience
3+ years of experience in business management, finance, or product/program management with track record of increasing scope of roles and responsibilities.
Proficiency with SharePoint, OneNote, Excel, PowerPoint, analytics tools (PowerBI, etc.) and communication technologies to facilitate planning, collaboration, and project management.
5+ years of finance, program management, business management, consulting, or equivalent experience
2+ years’ experience working on a geographically dispersed, global team
2+ years’ experience in high tech industry
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.