Microsoft Looking For Business Operations Associate at Las Colinas, TX Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

The Vendor Delivery Management (VDM) team needs a motivated, self-directed individual who can bring proven business operations skills to drive coordination and management of our external contractor resource group. This position requires extensive cross-group coordination and communication; ability to manage end-to-end processes and deliver operational efficiencies; and proactive use of technologies, processes, tools, and methodologies to provide tactical solutions for immediate issues/needs.

This is a highly collaborative role and the best candidate will possess a natural business curiosity, be detail oriented and enjoy working with data and reporting in a diverse work setting. In addition, organization, strong follow-through and problem-solving are needed.

• Coordinate with TZ lead, Pod Leads, and Business Manager to identify needs and submit vendor resource requests.
• Oversee SOW and PO creation across various regions / countries, ensuring efficiency and compliance across a complex, global landscape.
• Work closely with internal Microsoft partner delivery groups to find skilled candidates within set rates.
• Responsible for the end-to-end process of individual vendor resources with a commitment to data accuracy, operational efficiency and excellence.
• Monthly invoice review and approval to ensure Supplier billing is accurate and timely.
• Assist with Cost Center review and maintenance.
• Miscellaneous support for VDM Lead, TZ Leads, Pod Leads, and Business Manager (examples include reporting, tracking, projects).
• Build trusted partnerships with internal groups and external suppliers to enable great experiences and ensure open channels of communication and operational excellence.

Qualifications

• Minimum 3 years proven experience in the tech industry.
• Minimum 5 years proven experience in business support / operations management.
• Proficiency with Microsoft internal tools and reporting.
• Medium to Advanced Excel Skill.
• Proactive, growth mindset individual who is self-directed, organized, and dependable.
• Experience in collaborating with expanded stakeholders and partners.
• Open, confident communicator, effective engagement at all levels of the company.
• High personal accountability and proven team collaboration capabilities.
• Demonstrate high level of executive maturity and trust.

The salary for this role in the state of Colorado is between $70,300 and $92,600.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.