Microsoft Looking For Business Program Manager at New York, NY Full Time

Are you passionate about collaborating with multi-organization business and engineering teams in the healthcare industry to solve very complex engineering solutions in complex business environments? Would you thrive on working directly with our customers’ business and engineering teams to understand their needs? Do you enjoy solving complex problems in novel ways across a myriad of platforms? Does making a difference in health outcomes excite you?

The Commercial Software Engineering (CSE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges and transform their industries using cloud-based solutions. We work closely with our customers’ engineers to develop code to jointly solve their biggest challenges to accelerate progress in their organization. In the process, we help shape the future of our own platforms by partnering with our product groups to improve them. We pride ourselves on making contributions to open source and making our platforms easier to adopt.

We sit side-by-side with our customers to collaboratively innovate custom solutions tailored to solve their challenges. Our work involves the development of high-impact software assets that contribute to the Microsoft platform that are broadly applicable.

Important to this objective, we’re looking for a Program Management Office (PMO) Program Manager for the healthcare industry group. You will manage CSE’s customers facing engineering engagements. You have the skills to excel at program operations, as well as a solid technical background and good software engineering understanding. You will be working with the CSE development crews making sure we deeply discuss, understand, and potentially suggest adjustments to both the ask from a technical standpoint – engagement goals, technical requirements, constraints, scope, backlog, definition of done – and the potential impact the engagement will have.

You will work with CSE Group Program Manager (GPM) and Group Engineering Managers (GEM) to guarantee appropriate resources, from across CSE and the broader Microsoft, are onboarded as needed for technical engagement delivery and the required engineering ceremonies are executed rigorously and following our best practices. You collaborate with CSE’s engineering crews to ensure disciplined and rigorous application of the engineering process, guidelines for execution, and completion of quality engagements with our customers. Finally, you will be responsible for the monitoring progress and outcomes of closed engagements.

Be respectful and inclusive. As a group, we work to build consensus with our teammates and customers. You will need to be the sort of person who enjoys an inclusive culture, ensuring that all voices and perspectives are heard and considered.

Responsibilities

Business Program Planning and Design

Identifies and scopes opportunities to drive new projects and improve current ones impacting the broader unit. Improves operations of existing projects by identifying complex project issues, assessing various scenarios, and selecting the optimal scenario to resolve issues.

Works with cross-functional and cross-organization teams to drive compliant, complex projects from initiation to delivery with minimal coaching.

Understands overall business goals for the industry and Microsoft objectives and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans. Based on this, performs program-level analysis, and examines business trends to identify patterns, stay current, and competitive.

Defines and tracks the success criteria and performance metrics to measuring impact of engineering operations, engagements effectiveness for the program.

Leverages analysis/data analytics to generate insights on customer engagements, delivered solutions, and technology impacts to inform and recommend ways to reshape our business; proposes new business models and enhance our ecosystem through broad application of solutions and influencing the project roadmap and improvement with product groups.

Buisness Program Excellence and Execution

Defines and executes landing and communication plans for setting common goals and requirements across internal and external teams.

Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Adapts communication style and storytelling strategy according to audience and business needs.

Works across multiple teams in Microsoft as a key operational stakeholder managing customer engagements and supporting your team to remove blockers.

Continuously drives excellence in program management fundamentals to continually build our shared best-practices.

Business Program Management

Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex projects. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

Demonstrates an understanding of mapping or how systems work and impact one another. Works with and leverages other teams to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs and communicates them to stakeholders.

Business Program Evaluation and Improvement

Utilizes direction and strategy from leadership regarding business area of expertise to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy-in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board.

Culture and values

Embody our culture and values

Qualifications

Required Qualifications

5+ years of program management experience with enterprise-scale systems, communicating directly with customers and stakeholders, including customer executives.

Preferred Skills & Qualifications:
Demonstrated ability to structure and solve complex problems, communicate with senior decision makers in a clear, compelling way, and drive decisive action in partnership with others in a large organization.

Experience working within and directing geographically dispersed, diverse, and virtual teams.

Solid understanding and experiences in adopting agile practices.

Strong knowledge of software development lifecycles and a track record of working closely with a large dev team. Experience in discussing architecture, technical requirements, and goals.

AZ-900 certification, other technical certifications are a plus.

Industry experience in healthcare will be helpful.

We are open to all backgrounds and are looking for candidates with demonstrated ability to deliver on the responsibilities for the role.

Enjoy travel and comfortable with regional travel up to 25%.

At Microsoft we are seeking people who have a passion for the positive impact technology can have on the communities and for making a difference in the world. Within CSE, we have an informal and flexible work environment and you’ll be welcome to work from home, our offices, customer sites– wherever it is best for you to get your job done.

We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.

We welcome diversity of all kinds. Our team includes many perspectives, cultures, educational backgrounds, life stages, identities, and technical skills, and we believe this contributes to our success and that of our customers.

#CSEng #CSEPMO

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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