Microsoft Looking For Communications Program Manager at Redmond, WA

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

This is a unique opportunity for a Communications Program Manager to join the Customer Service & Support (CSS) Chief of Staff team. You will play a critical role in landing internal communications and change management across our organization.

A successful candidate must be a self-starter, who enjoys and has proven success in managing change communications across global teams, influencing stakeholders, and driving clear communications outcomes. We need an experienced communicator and dedicated team player who positively thrives on process and has a passion for Microsoft’s culture and a growth mindset.

We are an agile, collaborative team looking for candidates who have a passion for engaging people through clear communications. This role has tremendous opportunity for impact across a global organization. You must thrive in a fast-paced environment and have strong planning skills. Most of all, you don’t just like what you do, you love helping people through communications, and feel a strong affinity towards customer delivery roles.

Responsibilities

Key Responsibilities:

• Communications planning – Establish landing and change comms process for the CSS organization in partnership with our Transformation team using the Pathfinder tool. Help build effective communication channels and strategies to reach different roles at all levels across the organization together with our Support Business Unit Communications Leads.
• Campaign management – Manage landing and change comms for key business priorities as unique campaigns, coordinating timing, stakeholders, and content end-to-end and using the tools available to drive measurement of our comms.
• Connector – Be a collaboration rock star – build strong partnerships across multiple stakeholder groups and have a thirst to learn about new areas of the business. Leverage your skills as a connector to inform communications planning and enable broader impact.
• Metrics maven – Use communications metrics and results to share insights on landing comms and identify areas of strengths and weakness to inform new actions.

Qualifications

Required Qualifications:

• 6+ years of experience as a Business Program Managers/ Communications Manager, leading large-scale landing and change communications, with a proven track record of running impactful internal communications programs. Microsoft experience is a plus.

Preferred Qualifications:

• Proven experience in implementing communications plans across diverse, global audiences with a strong focus on delivering inclusive and accessible communications.
• Strong written communication skills, including ability to simplify the complex into understandable narratives, in digestible social copy and across formats.
• Ability to work effectively across groups, drive successful workstreams and contribute to the success of others.
• Positively contributes as part of a team in a high-paced and fast-changing work environment with a can-do, learn-it-all mindset.
• Strong organizational skills; thrives at creating clarity through an organized, methodical, repeatable approach to program management.
• Exceptional attention to detail and ensures accuracy in all communications deliverables

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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