Microsoft – Looking For Content Program Management at Redmond, WA Full Time

This is a terrific opportunity if you are excited to work on one of the largest scale developer platforms in the world, drive planning and solve challenges for large-scale services that are on the critical path for Microsoft 365 and Microsoft’s success. Do this job well and you will directly impact the growth of Microsoft 365, develop an extensive network within the company and build a foundation to accelerate your career.

The Group: M365 Core builds the infrastructure, platforms, AI/ML and communications backbone for Microsoft 365. Our mission is to build a trusted platform that enables us, and our 3rd party partners, to create both people and group-centered productivity experiences. We do this by bringing together the entire breadth of our customers’ data assets with personalized user information to create a compliant and agile platform that democratizes the ability for developers to build intelligent M365 applications.

The Team: M365 Core Ecosystem team is the team that builds: 1. the Substrate Ecosystem Service Platform that powers core productivity data for Exchange Online and Microsoft Graph, like mail, calendar, contacts, people, and tasks; and the APIs exposing those capabilities. 2. The Microsoft Graph developer experiences, documentation, tooling and SDKs. And 3. We also drive the strategy for coherence, growth and security of the Microsoft 365 platform, collaborating with multi-disciplinary teams all across Microsoft to realize the opportunity for Microsoft and the 3rd party ecosystem that builds high value applications for our common customers.

The Role: This is developer experience role leading the Microsoft Graph Docs Team of PMs and Technical Writers. Your team is responsible for publishing all docs for Microsoft Graph. This is mission critical feature set that drives a large part of developer experience and internal partners’ experience submitting their documentation for some of our largest Microsoft products, like Outlook, Teams, and SharePoint. These services get trillions of calls daily and are consumed by hundreds of millions of customers globally. You will have a huge opportunity to shape how developers interact with Microsoft Graph.

Some of the items within your portfolio include: 1. Microsoft Graph Documentation information architecture; 2. features of Microsoft Graph Docs; 3. the publishing process and flow of the queue of documentation requests; 4. our effort to enable more of our internal teams to surface their workloads on Microsoft Graph.

Want to help developers feel empowered, motivated, and inspired to build within the Microsoft 365 ecosystem? Want to collaborate closely with product teams across Microsoft to produce documentation for API capabilities in Microsoft Graph? Have you felt you could do better documentation and want the opportunity to prove it? Then join us and have a direct, positive influence on businesses of all shapes and sizes using Microsoft productivity products.

We are the Developer Experience team in the Microsoft 365 Core group, responsible for the developer experiences in Microsoft Graph. We’re looking for a people manager to lead the Docs Team with the following qualities to join our team:

Passionate about leading people

Excited about developer experience

Obsessed with organizing information in a logical, concise manner so that developers, administrators, and builders can find the information they need at different stages of their journey

Driven to build efficient processes that are well-documented

Eager to help customers and product teams succeed: maybe blogging about technology, contributing to specs on your team or in open source projects, or maybe helping others in troubleshooting forums

Committed to customers, participating in relevant communities and thinking every day about how your work makes Microsoft’s tools and services better

Committed to building innovative and modern content that will inspire and motivate customers using Microsoft platforms and services

You: We all bring something different to the table, and no doubt you do too. With that in mind, we are looking for diversity of backgrounds to build a well-rounded, flexible, nurturing, and healthy team that can execute incredibly well now and evolve for the future.

Responsibilities

Core Responsibilities/Skills:
Inclusive Leadership – The person in this role is experienced leading teams. We’re looking for caring and supportive leaders who value investing to build a healthy and inclusive team.

Curiosity and Customer Empathy – We’re looking for PMs that are curious and seek to deeply understand our customers and their challenges, that put the customer first before the solution.

Planning – Creating short term and long-term process for managing the flow of work through pull requests, incoming issues, and assignment of work items.

Technical experience – API documentation, developer workflow, documentation, and technical writing.

Communicator – This is an important role that requires a strong communicator who can lead people through the process of publishing documentation, prioritization, and the importance of quality.

Energy – Bring it! Microsoft moves fast, and the cloud industry moves even faster. We’re looking for passionate, motivated people who inject energy and a sense of urgency into the projects and teams they work on.

Clarity – Clarity is perhaps our most important value add. New is always hard and comes with a long list of questions. Our job is to align everyone on the same plan and keep them there.

Results – We’re looking for doers… people who consistently get stuff done. How do we measure success? Deliver the right infrastructure at the right time in the right place at the right cost and with minimal surprises. That’s a fantastic result!

Collaborator – Partnering with others is at the heart of this role, so strong collaboration skills are essential. Great collaborators aren’t just easy to work with – they also raise tough questions, challenge others as necessary and negotiate win/win solutions.

Learner – Working on a fast-paced industry requires an ability and appetite to learn quickly… and to keep learning. In short, we are looking for people with growth mindsets.

Teammate – We seek amazing teammates. People who help each other, solve problems together, motivate others. People who are caring and want to create a healthy environment. We’re also looking for folks that want to have fun and apply the term “team” at the broadest level – irrespective of organizational lines.

Experience – Product planning, engineering, cloud services, operations, partner management, data analytics, and developer platform experiences are all beneficial for this role and our team. The more of these you have, the better.

Qualifications

7+ years of industry experience with Software Product management and Content strategy (combined) for high scale APIs

2+ years of leading teams with direct reports

Experience working across distributed teams

Preferred Qualifications:
Bachelors degree in computer science, communication, or similar technical field

#M365CORE

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.