QualificationsWriting skillsBachelor of ScienceBachelor’s degree
We’re looking for a highly creative and tech-savvy writer to join us. On the Content Experiences team, we create learning, UX copy, and customer support experiences for Microsoft devices and software. This role will initially focus on Microsoft 365 products and our Microsoft Support website, with an emphasis on learning and discovery. Your words will help customers learn, solve their problems, and get the most out of Microsoft products. You’ll work with our world-class designers, writers, content program managers, data scientists, and engineering teams to create amazing experiences. You’ll use data to understand how to improve those experiences and content so customers have the engaging experiences they expect. You’ll have a window into the future and a chance to shape how that future impacts millions of customers around the globe.
The ideal candidate is creative and passionate about words, design, and technology. You thrive in collaborative cultures, yet are disciplined, organized, able to deal with lots of requests, and successful with tight deadlines. You’re excited to innovate and believe in ensuring the highest-quality content throughout every experience. You care about details, but you think strategically and can always map what you’re delivering to the big picture. You have a deep understanding of the fundamentals of storytelling, including the use of visuals. You’re excited about new directions in technology. Most of all, you care about the people using technology and you’re committed to making their experiences better.
Write and edit concise and compelling web copy
Review the work of contributors to provide editorial feedback
Collaborate with various stakeholders to understand business goals and create content experiences that meet customer need
Use customer data to inform content strategy and improvements
Understand and evangelize our content model, content types, and brand voice
Identify opportunities for content additions, improvements, and innovations and effectively pitch those ideas to the team and stakeholders
Perform functional and editorial quality assurance on content as appropriate
Track record of delivering creative experiences on tight deadlines
2-3 years hands-on experience writing content for consumer-facing web sites
Portfolio of writing and content samples
Great to have
A passion for technology and its potential for changing lives
Experience with video or visuals
Experience writing promotional copy
Creative collaboration and problem-solving skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.