Microsoft Looking For Critical Environment Field Operations Trainer at Phoenix, AZ Full Time

Safe, Fast and Always Reliable – The Future of Cloud Infrastructure Today. Global Operations Learning & Development is looking for a Learning & Development (L&D) Field Operations Trainer to support our Datacenter teams. Cloud Operations + Innovation (CO+I) group plans, delivers, and operates Microsoft’s cloud infrastructure to bring compute capacity to over 200 Microsoft internet/web properties worldwide. Within CO+I, our Global Datacenter Operations (GDCO) team delivers trustworthy and reliable cloud services through safe, flawless, and efficient operation of our global datacenters.

Microsoft’s Cloud Operations + Innovation (CO+I) is the engine that powers our cloud services. We deliver the core infrastructure and foundational technologies for Microsoft’s over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers, managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As part of the Global Training Operations L&D Team, you will contribute to and drive programs establishing: workforce training needs analysis; involvement in operations change and adoption activities; evaluation/reporting on L&D training initiatives for FTE and vendor personnel; and integrating learning solutions into operational planning initiatives.

As a successful Learning & Development Trainer, your performance objectives will consist of:

Facilitate live classroom instruction credibly with experienced datacenter staff, without always having to be the subject expert yourself.

Drive your datacenter’s participation in the best, most relevant industry certification programs.

Problem solve for learning-logistics: when should technicians take online training; how will classroom training take place in a datacenter environment; how can teams get hands-on practice?

Leverage local subject matter expert’s tribal knowledge, spread adoption of best practices, and expose best practices to the field training community

Advocate for your datacenter workforce and influence process improvement by revealing where training has been relied on to solve problems better solved with engineering.

Maintain your personal technical proficiency in tools and procedures relative to the needs of your datacenter

Publishing readiness reporting for ALL technicians across the site trainer’s area of responsibility

Coordinating with the Regional L&D PMs, and datacenter leadership to ensure that assigned training is complete

Contribute to L&D Learning Community use of global L&D offerings and give feedback on relevance, accuracy and value

Empower a culture of safety, security, and compliance in all aspect of datacenter activities

Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Qualifications

Required Qualifications:
At least 2 years’ experience in Datacenter CE Operations across various functions, or 4+ years of electrical and/or mechanical experience in comparable Critical Facilities operations.

At least 2 years’ experience effectively and concisely communicating key ideas and lessons to large audiences, small groups, and individuals in-person and virtual settings.

At least 2 years’ experience as a trainer or trainee in a learning environment such as a college or university, US Armed Services Honorable Discharge, or corporate training environment.

By applying to this position, you are being considered for multiple like positions at this site.

This role is required to be onsite at the Data Center during scheduled work hours.

Preferred Skills and Experience:
Exceptional written and Interpersonal skills: communicate effectively and concisely with stakeholders and organizational leaders about our programs and objectives.

CompTIA CTT+ or equivalent technical training certification

Current Industry framework certification (ITIL, Prince, Lean Six Sigma)

Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)

Experience in training and readiness operations and demonstrated program management skills

Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Audiometric Screening: To promote health and safety in the workplace, employees are subject to required health related screenings, such as hearing testing, which includes both baseline testing and annual retests.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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