QualificationsWriting skillsCommunication skills
In the Health and Life Sciences (HLS) CVP office, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, excellent at communications in a fast-paced environment while continuing to drive high quality results. It will be essential to uphold the team’s philosophy of operating with the highest levels of integrity, inclusivity, trust, and our aspire-to culture.
Within the HLS team, coordination with others will be essential to drive high impact engagements, in both planful and dynamic ways. The role reports to the HLS CoS, and effective partnership with the CoS and EA in this tight team is important for success.
This role will lead a successful customer & partner engagement approach that maximizes opportunities across the globe to empower commercial and public sector HLS customers to digitally transform their businesses in innovative ways.
Responsibilities
You will have the opportunity to:
Oversee a customer engagement strategy and execution for the HLS CVP – aligned to the team’s strategy, goals and objectives, including establishing the criteria and triage process for directing ownership of customer engagement activities
Run the rhythm to support executive sponsored accounts, which includes implementing a consistent process, solid engagement plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact
Coordinate and manage to closure all customer issues directed towards the CVP, including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues.
Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
Maximize customer, partner, and field engagements undertaken by the CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications
Qualifications
Required:
10+ years’ experience in customer or partner facing roles in field or other sales strategy roles; staff experience a plus.
Demonstrate a strong understanding of customer interactions, ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes
Business maturity and experience working with senior executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the CVP as needed
Exceptional messaging and writing skills
Superb attention to detail and accuracy in all communication deliverables
Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders
Strong track record of program management and ability to manage and deliver multiple projects simultaneously, drive strong work-back plans
Preferred:
Experience with HLS customers would be an advantage but not a necessity
Thrive in a fast-paced, ambiguous and continually evolving environment with the ability to adapt plans and approaches real-time
Understanding of Microsoft’s commercial business solutions, including customers and partner ecosystem
Willingness to step in to cover for the Chief of Staff / Business Manager or other staff colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio, but that could be stretch assignments and growth opportunities.
The base salary for this role in the STATE OF COLORADO is between $112,500 and 214,000.
At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
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