Microsoft Looking For Customer Engineer, Azure PaaS at Issaquah, WA Full Time

• This role does not provide relocation*

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Do you have a passion for Azure PaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft’s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Responsibilities

Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).

Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

Identify and manage goals and opportunities across Azure IaaS to improve customer solution health, performance, and availability.

Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.

Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.

Apply lessons learned for continuous process and delivery improvement for the customer.

Engage in meetings with customers and account teams to articulate service offerings.

Share and gain knowledge through communities.

Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Qualifications

Required Qualifications

3+ years of working experience with developing, debugging, performance tuning and supporting any of the following:

Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric, Azure App Services

AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

Kubernetes Services/Containers

API Management, API Connections

Logic Apps/Function Apps

Notification Hubs

C#, .NET Framework/.NET Core, Java, Python or related

Experience with troubleshooting, configuring and supporting Network and Hybrid scenarios

Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code

Solid understanding of client/server, networking, and Internet technologies fundamentals.

Understanding of n-tier solutions

Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences

Other Qualifications

Experience in systems management, network operations, software support, IT consulting, or related roles.

Solid understanding of client/server, networking, and Internet technologies fundamentals.

The ability to handle customer critical issues and work in difficult situations.

Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.

Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.

Certification in Microsoft and other Cloud Technologies.

Ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive account management

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.