Microsoft Looking For Customer Engineer, Dynamics SCM – Supply Chain Management at United States Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

As part of Microsoft’s Customer Success Organization a CE provides various services to our Enterprise customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers’ environments. The CE’s work with experienced technical staff to ensure they have the skills to maintain and troubleshoot their solution in line with Microsoft best practices. When things go wrong we provide rapid expertise to resolve critical situations.

Specific Responsibilities:
Partner with internal and external stakeholders to accelerate client transformation by providing advisory services.

Lead Customer Success engagements including Scoping, Requirement gathering workshops, Configuration, User training and leading teams through the lifecycle.

Help account teams identify, pursue and close strategic business development opportunities while leading the delivery of ongoing projects.

Routinely act as subject matter expert, build strong, trusted relationships with clients and act as a team leader on the engagements.

Deliver effective presentations to audiences of all sizes and possess excellent communication skills.

Maintain extensive product group relationships and drive technical readiness for Dynamics solutions with product certifications and specific ISV packaged solutions expertise as needed.

This is a unique opportunity for individuals that possess a deep technical and business expertise and are able to solve complex technical problems through sound, creative troubleshooting, examine possible workarounds and escalations as required. As a CE, you set an example of excellence as a Microsoft representative, enhancing the company’s image and reputation through your credibility, preparation, commitment and first-class delivery.

Qualifications

Required Qualifications:

• At least 5 years of experience working with Enterprise customers in any of the following: developing technology strategy, providing customer technical readiness and enablement, delivering support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events and community.
• At least 3 years of experience in functional delivery including trade and logistics, advanced warehouse management, supply chain management, order management, production, or supporting the following:

Dynamics 365 Finance and Operations (Dynamics F&O) SCM apps / Dynamics AX Supply chain Modules.

Current and deep experience with implementing large projects on Dynamics 365 Finance and Operations SCM, WMS, TMS apps / Dynamics AX.

Multi-phase, global, enterprise-wide Dynamics 365 Finance and Operations apps / Dynamics AX implementations with focus on advanced warehouse and transportation management implementation and delivery.

Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-Microsoft platforms.

Other Qualifications:

• Work experience involving functional consulting, solution design, project envisioning, planning, development, deployment, and management in the trade and logistics area.
• Deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
• Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems.
• Experience with database driven systems and/or familiarity with Azure is preferred.
• Troubleshooting knowledge and experience
• Good understanding of Automation, Continuous Integration and Deployment (DevOps) methodologies
• Ability to read/write C# and Javascript is a plus
• Experience in the enterprise customer segment preferred
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company
• Engineer must possess strong technical writing, presentation and training skills
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams
• Ability to communicate with various levels is required: from CIO’s to technical staff

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.