QualificationsIdentity & access managementActive DirectoryAnalyticsContinuous improvementCommunication skills
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).
Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
Identify and manage goals and opportunities across Azure IaaS to improve customer solution health, performance, and availability.
Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
Apply lessons learned for continuous process and delivery improvement for the customer.
Engage in meetings with customers and account teams to articulate service offerings.
Share and gain knowledge through communities.
Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
3+ years of Identity related experience with more than one of the following technologies:
Active Directory Domain Services
Active Directory Certificate Services.
Active Directory Federation Services.
Azure Active Directory.
Experience with Microsoft Server products and implementation
Certification in Microsoft or other Cloud Technologies or Security.
Experience in integrating on-premises Active Directory with Azure AD (e.g., Azure AD Connect, Active Directory Federation Services).
Envision and deploy modern identity solutions (e.g., Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD External Identities, Identity Governance, Azure AD Application Proxy).
Basic understanding of Microsoft Security services (e.g., Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, Azure Log Analytics).
Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive account management
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.