QualificationsTechnical salesDirect salesCommunication skillsChange managementBachelor’s degreeMaster of Business AdministrationBachelor of ScienceMaster’s degree
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
This Customer Success Manager role will cover managed Modern Work customers in their area. This is an exciting role that will drive usage and consumption of customer owned workloads that will create bonds with our Enterprise customers and will fuel customer success, retention, growth, renewal and inoculate us against the competition. Your work will be focused on helping our customers achieve more through Remote Work and Business Continuity scenarios.
Drive Microsoft 365 usage with a focus on Microsoft Teams workloads including Meetings and Platform and Apps on Teams.
Securing BDM/ITDM intent to use Microsoft Teams and aligning with Line of Business priorities at your customers.
Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) within each customer to influence adoption.
Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs).
Drive business scenarios leveraging Meetings and Platform and Apps in Teams to drive Teams usage.
Act as the single point of accountability for Monthly Active Usage (MAU) for Teams Meetings and Platform and Apps workloads within the customer while proactively identifying new workloads and expansion opportunities.
Operate as One Microsoft by engaging workload experts (e.g., Teams TS, ATS, FastTrack/ENG, partners, etc.) to drive business outcomes and incremental value creation.
Clearly define BDM/ITDM business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Lead customer consumption governance for BDMs through proactive partnership with customer v-team.
Lead Microsoft Teams internal alignment/ROB for all assigned customers through proactive partnership with Microsoft v-team.
Represent the technical “Voice of the Customer” within Microsoft to inform and influence engineering, and document business-value driven customer success stories and shared practices.
Activate Microsoft Account Team when new sales opportunities (Upsell or Cross-Sell) are generated through consumption engagements with BDM
5+ years of experience in consultative selling ideally in consulting or technical sales
5+ years experience in driving change management and effective adoption within key technologies
Proven ability to map the customer’s business process to product capability
Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.
Top-notch executive engagement and communication skills
Proven ability to establish trusted advisor relationship with business decision makers
Passion for making others successful
BA/BS or equivalent preferred, MBA in IT, finance, or general management preferred
Retail industry knowledge and experience a plus.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.