QualificationsProject managementAzureRoot cause analysisMicrosoft OfficeProgram managementHigh school diploma or GED
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through increased Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action by being a key member of the local team in the deployment planning and optimization of the IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineers.
As a successful Datacenter Project Manager, your success will be measured by:
Data Center Operations
Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Raises risks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces).
Ensures that the critical environment information is properly entered and maintained (tooling).
Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs.
Performs troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
Learns the customer’s business and maintains a strong customer focus.
Manages the assigned projects or programs to meet service delivery objectives and escalates to appropriate stakeholders to remove obstacles.
Recognizes potential customer impact of other events and issues (e.g., customer lockdown), communicates potential impact, and plans for impact accordingly.
Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions.
Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
Data Center Work Environment
Shares best practices; assists others in learning role, process, procedures.
Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights. Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-discipline collaborations within the service team.
Recognizes priority of team success over individual achievement.
Collaborates and negotiates effectively with others and seeks guidance from management to identify delegates to deliver results.
In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.
Embody our culture and values
For this role, you are welcome to apply if you meet the following Required Qualifications:
High School Diploma or equivalent AND 1+ year(s) of program management experience, including the ability to lead project teams, produce and maintain timelines, create & track metrics, and assemble project information into clearly written reports that document findings, actions, and progress.
OR 2+ years of program management experience, including the ability to lead project teams, produce and maintain timelines, create & track metrics, and assemble project information into clearly written reports that document findings, actions, and progress.
1+ year(s) project management experience.
U.S. Citizenship required.
While not required, we also look for the following Preferred Qualifications:
2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) and working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.