Microsoft Looking For Delivery Management Manager, Delivery Excellence Services at United States Full Time

The Delivery Excellence Services (DES) group in the Industry Solutions Delivery (ISD) organization within Industry Solutions carries a vision to Equip, Enable and Support world class consulting services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to ISD Leadership across Delivery Domains & Areas for enabling Delivery Consistency, Predictability & Quality.

This position is for a Delivery Management Manager (DMM) in DES, working towards enabling and accelerating Consulting Methodology and Maturity in Consulting Delivery through identified Strategic programs, leading a team of project/program managers and architects.

Responsibilities

The Impact You’ll Be Making

The Delivery Management Manager (DMM) in DES, a people manager role, leads a high-performance team of seasoned project managers well versed in delivery management practices, and trends.

The DMM is accountable for building, landing and sustaining strategic programs that enable and accelerate Consulting Methodology and Maturity across Microsoft Services leading to increased Customer/Employee Satisfaction & improved Delivery Performance.

This role is at the forefront to help realize and achieve the ISD core business priority of DELIVER WITH EXCELLENCE – Provide world-class Delivery Management to optimize customer outcomes and cloud services consumption.

This role will have exposure across a large services portfolio, with an opportunity to impact multiple delivery domains and a multitude of customer engagements annually through key org-wide strategies, as well opportunity to influence Senior Leaders in the delivery organization.

Responsibilities:
People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Model – Live our culture. Embody our values. Practice our leadership principles.

Coach – Define team objectives and outcomes. Enable success across boundaries; Help the team adapt and learn.

Care – Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Attracts, develops and retains talent.

Recognizes team members’ strengths, aligned to capability needs, resulting in strong results and impact.

Facilitates an environment of inclusion that respects, encourages and benefits from diverse perspectives and talent.

Delivery Excellence

Orchestrates cross-functional team to drive business growth, profitability, utilization, maturity, quality, etc., through delivery by fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers.

Ensures delivery excellence and maximizes efficiency of resources by balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity) with the business, collaborating to meet those needs, and leveraging resource management experience and expertise.

Creates a problem-solving climate that resolves delivery issues across lifecycle of deal (e.g., lead to order, order to cash, resourcing, pricing, invoicing, proof of execution) through cross-cultural collaboration and partnerships (e.g., Delivery / Selling partners) to ensure sustained delivery quality.

Applies governance controls to mitigate and manage risks and ensure policy compliance in delivery and sales; holds team accountable for execution and adherence to Microsoft processes (e.g., Enterprise Consulting Authorization Policy). Documents and executes plans to mitigate identified risks for challenged deliveries.

Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others (e.g., delivery teams, customers, systems, Enterprise Operating Unit, internal stakeholders, partners) and industry standards.

Evaluates industry trends, performs research and provides guidance on best practices.

Prioritizes and drives customer value, is customer obsessed and constantly looks for opportunities to improve and influence best practices around Delivery Management

Focuses on driving for results and persevere despite difficulties or setbacks

Setup Services

Enable consistent engagement setup across all domains to improve Microsoft Delivery Approach adoption and Consumption tracking.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor’s Degree in Computer Science, Engineering, or related field AND 6+ years of relevant work experience

OR equivalent experience.

3+ years people management experience.

Prior experience leading and delivering organizational maturity initiatives for building consistency, predictability and quality of customer project delivery leading to positive business outcomes and improved customer satisfaction

Prior experience leading and driving global/org-wide consulting delivery maturity initiatives

Prior experience in managing large complex programs spanning multiple stakeholder groups (employees, customers and partners) across Local / Regional / Global Areas

Good understanding of Cloud Modernization/Migration Engagements/Programs

Additional or Preferred Qualifications

Bachelor’s Degree in Computer Science, Engineering, or related field AND 12+ years of relevant work experience

OR equivalent experience.

6+ years of account management experience.

2+ years experience in sales/selling.

2+ years of project/portfolio management experience.

10+ years of experience in Program/Project Management or comparable experience

8+ years of experience in Consulting Delivery Portfolio Management or comparable experience

Collaborative delivery leader with strong program management experience, understanding of the consulting services delivery and project management disciplines, and the ability to successfully influence in a highly matrixed environment.

Experience in effective global communication skills, impact and influence across a diverse set of stakeholders

Ability to drive, impact and influence stakeholders across varying roles ranging from Delivery Domain/Practice leaders, CTOs, Delivery Management and Sales/Pursuit roles

Prior experience in driving successful achievement of industry certifications like CMMI and ISO

Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology

Demonstrated capability in developing and retaining professional talent

Demonstrated ability to lead delivery teams in a highly matrixed organization

Exposure to Contract Management and Delivery Management Systems

#INDSOL

The salary range for this role based in Colorado is from $144,600 to 216,600. At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.