Microsoft Looking For Director of Customer Success at Atlanta, GA Full Time

In service of our mission to empower every person and every organization on the planet to achieve more, Microsoft for Startups is working to “level the entrepreneurial playing field” by providing tools and resources to every founder on the planet.

With our technology offerings across Modern Business Applications & AI, we are committed to supporting startups around the world as they build innovative and inspiring new businesses. Microsoft for Startups is helping develop the companies and entrepreneurs of the future.

The team is global and takes a 360 degree approach to building success, working with VCs, Industry organizations, Customers and our Field teams. We partner with startup leaders to leverage Microsoft assets and drive their success through our global market footprint in the space.

Responsibilities

This role is focused a proven Customer Success leader who can develop and execute on our startup success strategy as we 10X our scale over the next year.

You will work with the Senior Director of the group to define the MfS strategy in this area. This will require you to have existing expertise from your work experience and aptitude to explore, influence and deploy the assets and resources available across Microsoft.

At its core, this means three things:
Evolving customer success to be a “customer listening” channel for trends and learnings.

Employing these customer learnings to influence across Microsoft

Bringing mindset to the customer success experience for startups

You are a creative person who loves to learn, passionate about customers and startups, and focused on bringing results.

You’ve worked successfully in the startup world enabling you to be empathetic about their challenges and pro-active with their needs. You will bring strategic rigor that will help us maximize results for our customers and our teams.

You will be a meaningful part of an expanding team where we value variety in perspectives and backgrounds. We work together to create an inclusive environment that supports this.

Qualifications

Required Qualifications:
8-10+ years of professional experience including, but not limited to, customer facing, operations, and strategy roles

3+ years managing customer success at technology company

3+ years working in technical advisory, technical support, architecture, or related field

5+ years working in a high functioning customer success team data driven refinement

5+ years working in the technology space

Other Qualifications:
Demonstrated ability to craft and reliably execute strategy through use of OKRs

Rigorous and methodical approach to problem solving leveraging data

An ability to take responsibility for the delivery of results

A work experience that has allowed you to develop a well-rounded perspective on life that you combine with humility, empathy, and a positive attitude

An ability to speak to and engage with execs from different industries as well as first time founders or serial entrepreneurs

Experience in working in a business that is scaling up in an ever-changing environment with multiple variables in play

A desire to learn and grow and to help others do so

Good organizational skills and an eye for detail

Strong written and verbal communication skills where you are equally comfortable interacting across all levels of an organization

Nice to Have:
Experience working in enterprise software cloud computing, like Azure

Experience leading cross functionally in a large organizations.

Experience working in and around startups with deep empathy for their needs

#microsoftforstartups

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.