Microsoft Looking For Director of Operations at United States Full Time

Microsoft’s Strategic Missions and Technologies (SMT) Division embraces next generation opportunities on behalf of our critical products, ideating from the customer problem forward. The Executive Office of SMT empowers the team and Microsoft in our mission to “empower every person and every organization on the planet to achieve more.” You will ideate, develop, and deploy strategic ideas via operations that scale across SMT. This role is an extension of the leadership team, with line of sight and responsibility across the total portfolio.

We foster a welcoming, inclusive environment that represents the vast perspectives needed in building and providing global and world-class services to which customers trust their most mission critical businesses. We embrace being a place where everyone belongs and does their best work. You will play an important role in evolving the program, ensuring its scalability, sustainability, and ongoing success. If you embrace a growth mindset, understand the complexities of change management, and want to blend strategic acumen with driving the execution of projects that materially impact results, this is a great opportunity to join a team motivated in shaping both culture and future.

Responsibilities

Influencing the operational excellence of SMT, using customer driven insights, scaled system design, and strategic analysis of goals:

Leverage a passion for people-first design across strategy, planning, and operations to influence optimal partnerships, decisions, and processes (both internal and external)

Translate and/ or parse information across a variety of internal functional areas and teams, quickly becoming a critical subject matter expert or partner who achieves impact through others

Distill ambiguous customer information and experiences into critical elements of a problem, to deliver efficient and scalable solutions that uplift the whole

Provide quality analysis and insight into the overall success of our engagement strategy and recommend solutions to business obstacles.

Design and deploy innovative and efficient systems and tools, backed by thoughtful and reliable training and documentation, and leverage improvements to our existing tools via tool owners

Influence optimized data analysis with precision for insights where needed and influence decisions with strategic executives and team members

Create and deliver a feedback mechanism on how to improve / do better for our operations, strategy, and planning functions, driving improvements with partner teams

Engage with our community to support and uplift critical events, cultivate our speaker bench, and determine other opportunities to expand our future innovation activities

Note that given global scope of our team, limited travel may be required as needed.

Qualifications

We have seen success with those who have background or experience in fields/ degrees as listed, but welcome all candidates with equivalent life experience

5+ years of leadership and/ or organizational influence and transformation

5+ years of business, product, or program management, preferably with experience within an engineering environment and/ or complex operations management

Master of Business Administration

Competencies and skill expressions critical to success

Strong self-motivation, ideation, and intellectual curiosity

Ability to influence, combined with a desire to collaborate, with cross-functional teams

Partnership focused with strong relationship building skills across a dynamic and distributed customer and partner base

Executive presence and/ or organizational leadership that inspires peers at all levels

Aspects of successful experience

Track record of driving high visibility and complex projects with tangible impact

Ideation of new processes, improvement of existing processes

Driving new connections and feedback loops to influence future strategy

Balancing overarching long-term planning and strategy while driving daily progress

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.