Microsoft Looking For Education Technology Specialist – Business Applications at Los Angeles, CA Full Time

Microsoft Education is looking for a motivated team member who is passionate about helping our education customers transform their business processes. This Technical Specialist role will work alongside our sales specialists to uncover key business outcomes of our largest higher education, K-2 and academic medical center customers. The TSP role will provide the opportunity to build strong trusted relationships with the technical IT and non-IT decision makers through product explanations, demonstrations and pre-sales solutions across Microsoft Dynamics 365 and Power Platform capabilities.

Some of the key roles and responsibilities include:
Inspire

Assist Business Apps Sales Executive in delivering compelling RFP/RFI response, in envisioning solution using ISV solutions, by assembling and collaborating with a technical pursuit team that includes partner and ISV technical resources

Design

Secure a customer agreement to a Solution Design built with alignment to customer agreed digital transformation journey by partnering with the technical pursuit team ensuring alignment to envisioned solution and business value

Empower

Receive a standing ovation by delivering a compelling solution demonstration that is aligned to the designed solution and business value

Achieve

Assist Business Apps Sales Executive if required in reviewing licensing proposal. Partner with CSU team and partner to ensure a customer agreed deployment plan with KPIs.

Responsibilities

Responsibilities

Scale Customer Engagements

Engages with and reaches out to customers proactively and independently.

Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.

Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Leverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC] [MTC], demo sites, virtual sites) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact.

Scale Through Partners

Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project.

Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., One Commercial Partner [OCP]).

Build Strategy

Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.

Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge.

Works with account teams to shape strategic win plan and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape.

Solution Design and Proof

Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions) of products, services, and integration through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment.

Presents and applies architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.

Applies sales methodologies (e.g., challenger sales) and coaches team in addressing customer digital transformation and leveraging insights to align new or changing technology to customer business needs.

Education

Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

Demonstrates new and updated products to increase internal virtual teams’ understanding of solutions and new opportunities.

Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.

Other

Embody our culture and values

Qualifications

Qualifications

Required/Minimum Qualifications

6+ years of technical pre-sales or technical consulting experience OR Bachelor’s Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR Master’s Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR equivalent experience.

Additional or Preferred Qualifications

7+ years of technical pre-sales or technical consulting, or related experience OR equivalent experience.

4+ year(s) experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Experience in public sector, higher education, academic medical centers or K-12 institutions

Experience partnering with executives and technical teams on platform solutions

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.