QualificationsMicrosoft AccessSalesAccount managementBachelor’s degreeMaster’s degreeMaster of Business Administration
The focus of the Enterprise Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible. Key accountabilities include:
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
Plan & Execute as One Microsoft to Enable Customer Outcomes: Working closely with the Account Executive & account team to ensure a positive ‘One Microsoft’ customer experience.
Close Deals Through Effective Deal Team Orchestration: Owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success.
Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence: Executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment.
The territory includes enterprise customers in the Financial Services industry, located primarily throughout the Northeast region.
There is no requirement to reside in the territory market but living in market is a plus. While some travel should be expected post-COVID, we currently manage our business in a “work-from-home” environment using Microsoft collaboration tools to communicate with customers, co-workers, and partners.
5+ years of technology-related sales or account management experience
OR Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience.
Minimum of 5+ Years of Professional Services/ Support Services sales experience.
Additional or Preferred Qualifications
7+ years of technology-related sales or account management experience.
OR Bachelor’s Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
OR Master’s Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 3+ years of technology-related sales or account management experience.
4+ years of solution or services sales experience.
Who We are Looking for:
Proven sales success and expertise in selling Support solutions.
Track record of consistently meeting or exceeding sales targets.
Demonstrable sales excellence discipline.
Executes recognized sales methods, processes, and tools.
Capabilities & Skills Profile
Support Sales Driver: Ability to purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers.
Challenger Seller: Influence Business & Technical Decision Makers. Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes. Drive intentional sales motions & navigate procurement processes & frameworks.
Support Sales Expert: Articulate Microsoft Support Subject Matter Expertise. Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs.
Support Deal Leader: Ability to lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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