QualificationsPMPIntellectual property lawCertified Scrum MasterManagementProject managementBachelor’s degree
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model – Live our culture; Embody our values; Practice our leadership principles.
Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Ensures the use, reuse and creation of Intellectual Property (IP) in delivery. Empowers teams to structure projects considering IP reuse from the beginning, as applicable.
Manages stakeholder relationships both internally (e.g., with Customer Success, Engineering product teams, Operations, Finance, local services management) and externally (e.g., with partners and partner leads). Synthesizes and combines broad insights from personal or teams’ experience regarding former delivery experiences with Customers. Closely collaborates with Global Pursuit Organization (e.g., on domain approvals, lead to order, sales handover). Proactively leverages relationships across Domains to resolve complex staffing issues and to create clarity. Partners heavily with Account Aligned teams to understand strategic deliveries and gain consensus on delivery. Partners with Software Quality Assurance and Delivery Excellence to monitor delivery portfolio health. Engages in regular cadence with Global Capacity Management Resource Managers to assist in staff matching for Project Managers on new engagements.
Resolves issues identified and escalated by Consulting Project Managers from internal and external teams and customers (e.g., across Microsoft organization and with partners) regarding internal or critical customer issues (e.g., personnel change requests, threat of customer dissatisfaction, inability to deliver customer’s outcome, delivery quality issues) with significant financial impacts on the business. Proactively manages internal executive engagement through strategic internal relationships. Establishes escalation standards and process improvements for practice and implements escalation management governance processes.
Understands customer and subcontractor obligations, and engages in obligation management. Drives Consulting Project Mangers to maintain the right contacts in service systems and target surveys. Champions the creation of feedback plans based on survey and constructive feedback. May serve on customer executive steering committees to represent as a Domain Sponsor to an engagement, in partnership with Account Aligned Team.
Oversees through Project Health Reviews that internal and external compliance requirements have been met. Acts as an escalation point where a compliance or security breach has been identified and to understand impact and ensure notification through correct channels.
Reviews and approves original contract and subsequent change requests. Acts as an escalation point should the contract not be of the required quality, or has created ambiguity in the delivery of professional services to the customer. Reviews and approves any subcontractor onboarding (e.g., purchase orders, invoice approvals).
Adds input into deal construct and deliverability early in the pre-sales cycle. May work within the pre-sales team for exceptionally large consulting deals.
Sets expectations through the Solution Review Meeting Domain conditions of approval and throughout the engagement to tactically direct the Project Manager.
Monitoring and Controlling:
Steps in to take remedial actions with Consulting Project Managers on specific engagements if key performance indicators (KPIs) or certain metrics are not at the quality levels required, to understand and remediate any issues.
Reviews risks and issues directly with Consulting Project Managers in Project Health Reviews. Acts as the primary escalation
10+ years of consulting/professional services delivery, project management, or practice management OR equivalent experience.
Additional or Preferred Qualifications:
10+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs
OR Bachelor’s Degree (or equivalent experience) in related field AND 8+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs OR equivalent experience.
Project Management Professional (PMP) certification.
2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
Agile certification or Scrum Master certification.
Certification in relevant industry.
Experiencing in creating and managing Intellectual Property (IP).
Experience in creating publications.
6+ years of people management experience.
The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.
The salary range for this role is from $ $142K to $226K.
At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among other
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.