QualificationsSoftware troubleshootingCustomer serviceHigh school diploma or GED
Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Identifies and solves customer issues. Drives cross-sell and solution sales goals in the Microsoft Experience Center. Presents products and solutions that empower enterprise customers through exploratory journeys (e.g., demonstrations, workshops). Delivers advanced product support and training catered to each customer’s needs. Proactively identifies lead generation when discovering potential partnership, independently converts interactions into sales leads, and leverages the broader Microsoft Experience Center team to close the sale. Identifies opportunities to train, sell, and support customers by leveraging the team’s skills.
Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition).
Engages a broad range of customers (e.g., students, partners in education, consumer, enterprise, small and medium-sized business owners) to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) value proposition to customers. Drives cross-sell and solution sales goals in the MEC.
Influencing for Impact
Builds and maintains moderate knowledge of products and services by learning through others along with self-education and role play while articulating Microsoft’s value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
Identifies different needs of customers (e.g., business, education, cloud) leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals.
Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management.
Identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale.
Identifies opportunities to train, sell, and support customers by leveraging the team’s skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., consumer, small-to-medium sized businesses, Web stores, training) and our Microsoft store services to drive more comprehensive customer solutions.
Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks moderate level of knowledge of sales techniques and Microsoft products.
Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.
Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions.
Customer Solution Support and Obsession
Works within the Microsoft Experience Center (MEC) across Microsoft all product and services (e.g., cloud, Gaming, small-to-medium business [SMB], and Education [EDU]) to consult with customers to understand technical issues, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers. Works in the Tech room, troubleshooting software and hardware problems, upgrading devices to the latest releases, etc.
This role will require you to work in-store in the NYC location listed within this job posting
High School Diploma
OR equivalent experience.
Additional or Preferred Qualifications
High School Diploma AND 1+ year(s) relevant sales or customer service experience
OR equivalent experience.
If you are assigned to a location with a Microsoft Experience Center (MEC) or Company Store (ECS), your time will be spent serving customers in the MEC or ECS as business requires.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.