Microsoft
QualificationsCommunication skillsMarketingSharePointMicrosoft PowerpointMicrosoft ProjectBachelor of ScienceBachelor’s degree
envisioned to provide full visibility to all aspects of performance across our team: Marketing Operations delivery, social marketing capabilities, field and corporate marketing services and marketing business performance/return on investment. The selected individual will work within the Marketing Operations team and greater GDC organization to coordinate requirements and be responsible for the continued development, management and optimization of the capabilities, partnering with team members in Marketing Operations and the broader FMO team to ensure the delivered capability provides the key operational metrics, performance indicators and operational health indices needed for a globally scaled operation.
This role offers a great opportunity to contribute to Microsoft’s marketing transformation initiative, which has long-ranging, global scope. This role will operate in alignment with Corp product marketing and Field Marketing as part of high-visibility efforts at the company.
Responsibilities
Establish strategic relationships across organizational boundaries (e.g., BGs, engineering, Field/Corp marketing, etc.) to build strong networks and create influence strategies that enable the expansion of scope, scale, and business impact of the GDC Field Marketing & Operations team.
Establish relationships and work in partnership with our suppliers to manage OCC delivery activities, resource structure and capacity planning
Influence leadership across Business Groups, Sales Excellence, and Field marketing and sales communities to drive social and digital services evolution and adoption.
Liaise between Corp and Field stakeholders to review capability feedback and monitor utilization, driving requirements and brokering feature prioritization with engineering teams to develop/enhance processes & software solutions.
Build partnerships and grow strong cross-group collaborations within Engineering, MS Store, and across GDC, Field Marketing, and Corporate Marketing Teams to enable improved workflow and engagement models
Create a capability-specific communication plan, authoring and distributing global communications to evangelize services and shared roadmaps
Qualifications
Marketing Operations – deep expertise in marketing operations and the Microsoft marketing capability stack
Project Management – strong abilities in project management, cross-team collaboration, and stakeholder relationships – ability to work closely with business stakeholders to identify, plan, develop, evangelize, deploy, and optimize new marketing services.
Service-focused – strives to deliver clear business value and exceed service delivery KPIs & service level agreements. Experience prescribing vendor decisions (staffing/capacity, roles/responsibilities, processes, etc.).
One Microsoft approach – can balance the needs of multiple stakeholders to deliver services that scale across multiple markets and lines of business.
Organization – is highly organized, with strong problem-solving skills and a close attention to detail.
Growth Mindset – excels in a changing environment, can see the opportunity in Digital & Marketing transformation, contributes ideas and encourages others to ‘lean in’ – ability to drive projects forward through ambiguity, drive consensus across functional teams, impact, and influence without authority, and resolve conflicts in a professional matter.
Communication – is a strong communicator, able to communicate at all levels and skilled at obtaining senior management and cross-team alignment.
Business/technical acumen and aptitude – familiarity and experience working across business and technical audiences that enables solutioning conversations, creativity in “out of the box” thinking and development of alternative delivery options.
Influencing without authority – can “lead a community” of social and website Marketing Coordinators to build solutions, provide guidance and governance, help cultivate best practices and community sharing.
BA/BS in Operations, Business Management, Marketing, Computer Science, or related degrees
Experience in managing marketing programs and vendor operations (engagement, staffing/capacity, processes, etc.)
Demonstrated experience of delivering results through the collaborative work of a cross-functional team
Ability to interact with all levels of the organization and articulate a vision with supporting business and marketing plans
Ability to handle conflict and make trade-offs without sacrificing the long-term vision
Strong technical literacy, including PowerPoint, SharePoint, Dynamics 365, and Teams.
Preferred
Proven experience managing agencies and vendors to deliver high impact business results on time and within budget in a highly dynamic business environment
Deep experience with Field Marketing execution models (Engines, Campaigns, Budget, Social, Web)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.