QualificationsProject managementCommunication skillsRelationship managementSalesCustomer relationship management
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Responsibilities
Do you want to be a key leader in Microsoft’s fastest growing business and drive industry transformation to modern cloud technologies that make up the Microsoft 365 suite? If so, the FastTrack team has an exciting opportunity for candidates like you.
Microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Come explore diversity at Microsoft!
Microsoft 365 FastTrack:
https://cloudpartners.transform.microsoft.com/resources/fasttrack
As FastTrack Partner Manager, you will be expected to build relationships with the relevant stakeholders within your partner organizations and Microsoft to drive the success of this program by executing on Partner Health, Deliver on campaigns and Portfolio Management. Furthermore, you ensure that the partner is aware of the resources available to them and that the partners feedback and insights are heard and actioned on. FPM’s must understand their partners business and technology needs, decision-making structure, sales and delivery processes, partner satisfaction and anything else that help to establish their status as a trusted advisor and foster strong relationships both with partners and Microsoft field.
Help Microsoft by helping partners transform and grow their business in the M365 cloud by:
Qualifications
Required Qualifications:
Preferred Qualifications:
Portfolio management and engagement
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.