Microsoft Looking For Principal Program Manager – CXP at Atlanta, GA Full Time

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft’s cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft’s core businesses? If so, then look no further than Program Management Office (PMO) for the Customer Experience (CXP) org within Azure! The PMO team anticipates and responds with holistic customer care and exceptional engineering engagement through stewardship of customers to innovate the Azure customer experience and increase customer success.

Our organization is looking for you, a Principal Program Manager, who will lead a team of CXP Managed Engagement (CXP-ME) PMs in the US SouthEast Region. We are looking for a leader who brings positive energy, strategic guidance and operational excellence to our customer-focused team, chartered with enabling a world-class experience for Microsoft Azure cloud platform customers. This leadership role is integral to overall operationalization of the PMO org and driving success across CXP org’s cross-functional engagements.

This role is for you if you enjoy working with strategic, enterprise customers to grow their satisfaction and confidence that Microsoft can effectively enable their migration, maturation, and business transformation to the cloud. We are all about creating Azure Fans, by helping customers get healthy, stay healthy, and get the most out of their investment in Azure. We take pride in being customer-obsessed, empowered, and adept at working across engineering teams, key roles in the field (e.g. Cloud Solution Architects, Account Execs, Customer Success Account Managers), and across Microsoft to enable customers.

Successful candidate competencies:
Results driven and adaptable; thrives in a fast-paced ambiguous environment, while balancing multiple demands and shifting priorities

Interest in contributing to a diverse and inclusive team; demonstrated ability to have fun.

Strategic mindset with ability to drive execution with excellence.

Strong communication and collaboration skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.

Inquisitive and curious thought leader that is always learning.

Real day-to-day customer-facing experience and empathy.

Utilize standard project management methodologies and engineering-minded practices to drive robust and efficient business operating practices and tools.

Responsibilities

Contribute to the definition and landing of the CXP-ME strategy as well as key results of the PMO org, working in partnership with CXP PMO, CXP-ME LT, CXP-ME Program Managers, and key partners.

Define, guide and manage the business cadence updates and operations of the SouthEast region, in alignment with the overall CXP-ME business.

Create an inclusive work environment where every team member can bring their full and authentic self, where all voices are heard, and the team can deliver their best work as a result.

Lead a team of PMs driving complex customer engagements with the goal of increasing customer usage of Azure, reducing escalations, address systemic customer health concerns and improving the Microsoft cloud experience for at risk and strategic customers.

Champion the voice of customer through effective listening and response process and systems that contribute towards customer experience and product improvements.

Cultivate strategic and productive partnerships within Azure Engineering, CXP teams and Field teams, that result in positive customer impact and improved program excellence.

Qualifications

10+ years of experience managing complex enterprise customer engagements and related programs to ensure customer success

10+ years of experience leading engineering program management or product management functions, responsible for delivering large enterprise-level solutions

10+ years of management experience, building and leading diverse & inclusive teams.

5+ years of experience in cloud technologies, services, and infrastructure

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.