Syntex is an early-stage AI product, and this position is a rare opportunity to get in on the ground floor of a bold new initiative for Microsoft, while also being part the high-performing and well-established CxD team, known for research excellence, collaboration, and our supportive culture.
Syntex is part of the new and rapidly advancing field of content automation. With an estimated 130,000,000,000,000 GB of unstructured files (nearly 65 quadrillion docs and images) by 2025, we aim to support automated content processing, management, content creation, and more, within the flow of work. Syntex can handle the mundane by transforming raw content into structured data, all while managing the full lifecycle of documentation – enabling customers to do important work, central to Microsoft’s mission to empower every person and every organization on the planet to achieve more.
The ideal candidate is passionate about putting the customers front and center while creating solutions to complex problems that, ultimately, empower our users to be more productive, efficient, and successful. This person should be knowledgeable and passionate about the rapidly evolving AI space, while never forgetting the human side of the equation regarding responsible AI and building solutions that work for all people. Our diverse team of researchers and designers who work on a variety of products including, but not limited to Microsoft Teams, SharePoint, OneDrive, Microsoft Viva, and more, our team will provide an environment where you will thrive and grow professionally. This is an amazing opportunity to reach a large audience with your innovative and creative work as we develop this product. We approach our problem space with empathy for our customers, as well as drive to innovate and evolve the product. We’re building partnerships with teams across Microsoft, functioning as scenario and customer experts to solve real customer problems.
We are a diverse team of UX Researchers, Designers, Producers, Content Writers, Creatives, and UX Engineers who partner closely across disciplines, such as Product Managers, Data Science, Engineering, and Marketing.
We are a high-performing team that challenges ourselves to live the Microsoft philosophies around inclusive culture and growth mindset. Local mentoring rings and communities allow us to learn from each other and grow. We focus on having inclusive interactions that foster productive dialog. We are dedicated to the work of creating a strong, inclusive, and transparent culture – a safe place to do our best work!
We have a proven track record of delivering strong business results with key metrics to track our successes and failures. We are a truly hybrid work environment with much of our team in Washington state and across the USA and Prague. We also work closely with our partners in India, China and new teams in Atlanta and Vancouver, Canada. We like to have fun, celebrate our wins, and learn and grow from our mistakes.
We’d love to talk to you if you want to…
Ideally have experience with AI and is excited by the opportunity to continue to learn and partner with others in a rapidly evolving space
Drive for excellence while never losing sight of the human side of the equation and what it means to be a great leader and partner.
Collaborate with design, product management, data science, marketing, and engineering teams around the company and globe, leveraging partnerships for diverse perspective on our products.
Provide principal-level thought leadership in user experience areas through collaboration with designers, participation in design reviews.
Lead by example with clean, focused, and inspiring work, through all phases of the product cycle.
Contribute to broaden multi-discipline team’s creative processes, team building, and our strong cultural values around diversity, inclusion, transparency, and growth mindset.
Contribute to the learning and growth of the broader research team.
Learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey.
Demonstrate strong empathy for users while balancing the vision and constraints of stakeholders.
This is a unique opportunity for someone who thinks and works strategically and is motivated to partner across disciplines to deliver holistic experiences in a customer driven organization. Syntex is part of the Microsoft 365 family, bringing opportunities to work with a vast number of teams at Microsoft to deliver innovative and coherent solutions. Experience in UX Research practice and methodology throughout the Design cycle is critical for customer and product impact. The following are core expectations of this position:
Understand UX Research needs and develop research plans and roadmaps to deliver insights that will guide product development decisions across the lifecycle.
Create and manage UX research knowledge that is leveraged across design and engineering teams and across products when appropriate.
Provide actionable insights as an outcome of research activities and drive those insights into product and design plans with peers in the PM and Design organizations.
Effectively communicate research strategies, methodologies and insights to peers, partners, and stakeholders throughout the organization.
Be a key partner in ensuring product success by representing the value of UX Research to product managers and engineers throughout the organization.
Work closely with design counterparts in global teams to align research activities and execution consistently.
Leverage your insights and experience in design reviews and planning cycles to improve the team’s ability to deliver world-class design solutions for our customers.
Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
OR Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
OR equivalent experience.
6+ years of experience in research methods impacting product direction and detailed experience design.
6+ years of experience commanding of all aspects of UX Research across a product cycle; experience across a range of UX Research approaches and methodologies (theoretical and practical knowledge of both qualitative and quantitative).
2+ years of experience driving plans for research programs for widespread impacts across a division, across the company, or within the industry.
Experience in articulating the implications of research insights in clear and compelling ways; translating research findings into actionable opportunities and recommendations; ability to translate data into insights; measurable record of impacting products as a researcher.
Excellent verbal and written communication and presentation skills.
Active thought leadership in user experience issues and trends.
Track record of collaborating and enabling cross disciplines (design, program management, engineering, content writers, and marketing) to drive change into products; must be able to work independently as well as part of a cohesive team.
A high-quality portfolio review presentation is required to interview for this role. Your presentation should demonstrate your research experience, rationale for methodologies chosen, and communication skills.
UX Research IC5 – The typical base pay range for this role across the U.S. is USD $133,600 – $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 – $282,200 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and receive up to 2 weeks holistic health time off (front-loaded). Additionally, hourly/non-exempt employees accrue up to 15 paid vacation days, and salaried/exempt employees have Discretionary Time Off (DTO).
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We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply – UX Research IC5.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
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