QualificationsAnalysis skillsCommunication skillsMachine learningProduct managementData mining
Microsoft’s mission is to empower every person and every organization on the planet to achieve more and we believe that artificial intelligence will play a critical role in accomplishing that mission. The Microsoft Bing team is responsible for delivering the highest-quality search experience to 500M+ monthly active users around the world in Microsoft. Beyond our first-party product, other search engines such as Yahoo, DuckDuckGo, Ecosia, and even new startups like Neeva depend on us as well. Within all of these experiences users need to be safe. This is where the Defensive Search Initiative comes in.
On the broader internet misinformation, hateful, and otherwise unsafe content are continually being created. Our goal is to understand the ever-changing external landscape, translate that into product principles and policies, and then work to make search safer and more responsible. We accomplish this by applying recent major advances in the fields of deep learning and natural language processing.
As a team, we leverage the diverse backgrounds and experiences of passionate engineers, scientists, and program managers to help us realize our goal of making the world smarter and more productive. We believe great products are built by inclusive teams of customer-obsessed individuals who trust each other and work together closely. We collaborate regularly across the company both to find the technology breakthroughs from groups like Microsoft Research to infusing AI into the rest of Microsoft products like Office and Azure.
The Bing team is looking for a Product Manager to broader our efforts to quickly address and analyze online content-based threats like misinformation, to cross reference this with other information, and to drive both short and long-term product improvements.
In this role, you will use qualitative (customer feedback, user research, external data sets), external inputs (PR, academic research, legal), and quantitative (data analysis) to drive immediate and long-term improvements to both existing and emerging content-based threats. You will continuously learn about state-of-the-art machine learning and information retrieval. You will work closely with engineers, scientists, and operations teams to advance the organizations understanding of the threat landscape and to drive improvements.
With a strong understanding of the problems, you will drive immediate operational initiatives as well as craft a roadmap for long term success. This will include:
Understanding current user needs and gaps by doing opportunity analysis in the problem domain.
Bringing empathy to design unique solutions to customer scenarios.
Defining individual project goals and success metrics
Building and delivering threat assessments which articulate the problem to others
Navigating a complex landscape with sometimes conflicting principles
Providing requirements to backend platform, front end UX, and operations teams.
Communicating risks and progress to project stakeholders including executives.
Leveraging your superb interpersonal skills to collaborate and execute with a diverse team.
Prototyping and data mining the web using AI toolkits
Proposing new policies and metrics to shape the future of search
Lastly, you will have opportunities to represent your team’s work, both internally to other product teams, and externally to the search and academic communities, in partnership with PR and marketing.
2+ years of program/product management, technical leadership or equivalent experience.
Undergraduate (or above) degree in computer engineering, computer science, statistics or related field, or equivalent hands-on experience working on a software product.
Demonstrated ability to make connections between disparate events and data
Good understanding of the basic concepts of machine learning (such as model training lifecycle, model evaluation using precision/recall/accuracy, etc).
Proven ability to work autonomously in an ambiguous environment.
Proven communication skills, customer empathy, and problem-solving abilities.
Demonstrated ability to mine data and to find patterns using analytical skills.
Background in either security or content moderation
Experience running operations teams
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.