Microsoft Looking For Sales Excellence Manager – Training at San Francisco, CA Full Time

Microsoft is on a mission to empower every person and organization on the planet to achieve more. Operating in four countries across 40+ Hub locations, Microsoft Store Direct Sales and Support serves small and medium businesses, educators, and consumers through personalized sales, end-to-end solutions, customer success training, and on-demand virtual support. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Responsibilities

Business Partnership and Support

With managerial oversight, assists with account or business planning; collects and/or reports business information to help benchmark performance; supports the execution of defined actions within the operational unit.

Supports upskilling and coaching of sellers or trainers on account/portfolio/partner business planning fundamentals, habits, and plan quality.

Under guidance, assists with a pre-defined rhythm of the connection (RoC) for the supported operational unit, helps prepare for and follow through RoC activities as assigned.

Helps close complex sales or trainings, and support/upskill the teams.

Sales Coaching for Growth and Transformation

Builds relationships with sales and/or training managers and their teams; supports coaching of associates and/or managers with assistance. May coach on deal processes.

With managerial oversight, helps teams clarify the understanding of sales or training programs.

Supports the execution of initiatives to optimize sales and/or teams processes and capabilities under guidance.

Under guidance, implements actions to remove sales roadblocks, drive utilizations of investment, increase customer/partner-facing time, and enhance seller/partner capability and effectiveness; collects feedback on sales challenges or blockers through the appropriate channel.

Driving Sales Process Discipline

Under guidance, applies key reporting tools and conducts analysis on key revenue drivers within defined scope; escalates issues in reporting or analytics.

With managerial oversight, assists with maintaining sales process discipline, adherence to standards and excellence in execution, or pipeline health; provides managers the data to hold sales managers accountable for results; learns about best practices within their team.

Helps sales teams and managers understand and effectively use common and/or new processes and tools developed for the wider business to improve internal and external communications and engagements.

Supporting Executive Capacity

Presents business results, blockers, etc to drive better results.

Collaboration

Identifies opportunities to train, sell, and support customers by leveraging the team’s skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., Consumer, SMB, web stores, training) and our Microsoft store services to drive more comprehensive customer solutions.

Qualifications

Required Qualifications

High school diploma or equivalent AND 3+ years sales or equivalent experience.

Preferred Qualifications

Bachelor’s degree AND 4+ years sales or equivalent experience.

OR High school diploma or equivalent AND 6+ year(s) experience in sales or equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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