QualificationsProject managementAzureTerritory managementSalesLeadershipBachelor’s degreeMaster’s degree
The Business & Sales Operations (BSO) group is the business center of excellence for marketing and sales execution performance, planning, and subsidiary operations. The team helps scale execution, drives clear business & market insights that result in Microsoft achieving its business objectives. BSO is part of the US Marketing & Operations group.
US Marketing & Operations (USM&O) is the ‘Marketing and COO’ function for Microsoft United States (MSUS), also known as the US Subsidiary. USM&O executes company strategy and priorities that enable us to achieve our business goals with a focus on B2B customer engagement by developing and executing on go-to-market programs (GTMs), Marketing Campaigns, and a Field Operating Model. Driving a common operating model across the US subsidiary ensures consistent, measurable execution and landing of priorities. Driving alignment with our internal corporate business partners in organizations including Product Marketing, Marketing & Consumer Business (MCB), Worldwide Commercial Business (WCB), Engineering, and Field Leadership is also critical to our collective success, as is continuing to listen, learn and respond via rapid feedback loops.
The Field Segment Sales Operations Program Manager (SOPM) reports to the Segment SOPM Manager and is responsible for leading excellence in Sales Operations through orchestrating and improving key processes across their segment within the US Subsidiary. This role is a key business partner for the OU and effectively scales by utilizing standard platforms and processes. The successful candidate will be solution oriented, enjoy problem solving and develop strong partnerships across Sales Managers, Sales Excellence, US BSO Program Leads, Finance, and Incentive Compensation teams to support execution.
The Sales Operations Program Manager engages in the following areas to optimize the experience for our field stakeholders in the Financial Services Industry (FSI) segment.
Supporting Sales Discipline and Pipeline
Drives the aligned segment sales operations programs and oversees execution support using tools, processes, and information for several solution areas related to Allocation/Disputes, Consumption, Customer Adds, and Pipeline.
Drives the use of local knowledge of sales teams to augment insights and drive returns of capital. Analyzes and interprets data, and provides recommendations from sales execution to empower success and help address performance blockers across Customer Adds, Consumption, Pipeline, Scorecard, and Annuity. Leverages knowledge about and advises on many of the resources that support tracking and monitoring, as well as performance of pipelines, scorecards, and sales plays. May identify growth opportunities of investments and maximizes impact on customers by ensuring appropriate funds are used, tracking their usage, and following through on spending.
Drives the processes for local fiscal-year, cross-segment sales operations planning, using qualitative and quantitative methods across Segmentation, Territory Planning, Quota Planning, Account Planning, Quota Distribution, and/or Blueprint. Collaborates with relevant stakeholders (e.g., Corporate, Segment Leaders, Sales Excellence, Finance, Human Resources [HR]) to align, refine, and improve sales operations planning and execution. Tracks, monitors, and communicates risk and growth opportunities throughout the planning process, and provides recommendations for improvement.
Nurture Seller Transformation
Provides coaching guidance to empower success by providing insights related to the adoption and integration of process and tools by sellers, managers, and leaders across the area or subsidiary. Proactively lands new seller capabilities to nurture new habits and drive consumption.
Drives many components of partner segmentation, quota, planning, co-selling, and transitions. May collaborate with internal partners including One Commercial Partner to create and roll out new sales operations strategies for partner management. Provides explicit guidance to others when needed. Empowers partners for success with training on tools and data processing.*
Establishes the cadence and rhythms for churn prevention and win back plans. Monitors, interprets, and provides recommendations based on reports tracking consumption and customer adds to influence seller outcomes across the organization through Azure, Modern Work, and Business Applications and communicates to relevant stakeholders. Drives standardization of consumption management execution, identify reporting gaps, and create reports that fill those gaps. May also report on scorecard management.*
Applies and provides guidance to others to integrate continuous improvement changes to tools, processes, and Rhythms of Connection (ROCs) across the subsidiary or area to accelerate transformation. Integrates continuous improvement with reporting and Business Intelligence (BI). Collaborates with field partners to improve tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or to save time within Sales Programs. Synthesizes feedback and provides recommendations to senior stakeholders. Models best practices and communicates with others across the community.*
Provides support for monthly forecasting, pipeline management, and standard pipeline/reporting views. Assists in Revenue Excellence proactive audits and in ensuring accurate revenue landing and deal flow per appropriate guidelines. Coordinates with members of broader Business Sales Operations (BSO) team as necessary and contributes to successful landing and execution of Sales Operations Planning Process (e.g., Quota Distribution, Territory Management, Seller Assignments, Employee Data Management) for Support Sales. Provides suggestions for standard Business Intelligence (BI) tools to increase usage/adoption with Support Sales teams to reduce ad-hoc, manual efforts.*
Embody our culture and values
Bachelor’s Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
OR equivalent experience.
Additional or Preferred Qualifications
Bachelor’s Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
OR Master’s Degree in Business Administration, Organizational Design, or related field.
How You Do It
Knowledge, Skills, Abilities
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.