Microsoft Looking For Security Content Development Lead at Redmond, WA Full Time

Are you passionate about building technical education that helps people advance their careers? Do you gain energy from building new strategies, and leading teams through change? Would you jump at the opportunity to significantly expand a new team? The Technical Content Development team in Worldwide Learning is looking for an experienced Security, Compliance and Identity (SCI) content development leader to lead a newly formed team to help develop and drive the cross-Microsoft Security, Compliance and Identity (SCI) technical skilling & certification strategy for customers, partners, employees and future generations. The ideal candidate will have a mix of Security, Compliance & Identity industry knowledge, a strong curriculum development background, and experience in the training & certification market.

Microsoft Worldwide Learning’s mission is to build world class capability for customers, partners, employees and future generations, enabling them to develop, grow, and achieve success professionally. Within WWL, the Technical Content Development team’s mission is to help IT professionals, developers, and employees build their technical skills and advance their careers. We are a dynamic team of skilled and experienced content development, learning, and content portfolio management professionals, with a high-energy, diverse & inclusive, and iteration-driven culture, grounded in real customer and field needs. We build blended learning experiences that include Instructor Led Training (ILT), supported by interactive experiences and online training. We have tremendous opportunities not only to increase customer satisfaction, but also to innovate in the content we deliver.

We are looking for a skilled and passionate leader with experience in technical education development, to lead a new Security, Compliance & Identity Content Development team that designs, creates and maintains curriculum paths that provide a rich and best-in-class learning experience for people who aspire to be, or are already in, Security, Compliance & Identity-related IT careers.

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Model – Live our culture; Embody our values; Practice our leadership principles.

Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Customer Research

Engages with partners on customer research across the Security, Compliance, & Identity (SCI) technical domains, evaluating internal and external data and reports through discussions with cross functional and/or cross-organizational stakeholders. Proactively identifies and collaborates with cross-functional and/or cross-organizational teams to help conduct research. Leads research studies and customer engagement to define a case to incorporate actionable insights into technical learning and certification content across the SCI portfolio experience.

Customer Enagement

Ensures all SCI learning and certirication content is customer focused and customers receive desired content, while evangelizing work and sharing insights with senior leaders. Oversees and promotes team’s engagement with customer communities (e.g., blog posts, social posts, conversations, speaking at events), and identifies new areas to strengthen ties with communities.

Content Strategy

Ensures the SCI Content Team is educating customers about products and solutions through the development of learning and certification content. Leads long-term content strategy to ensure optimal content creation and serve customer needs, such as guiding customers through an end-to-end journey to leverage content/products that meet their needs across the industry. Provides guidance for impacting multiple portfolios/product experiences by leveraging deep domain knowledge to inform where content is appropriate for customers. Leads cross-functional relationships across organizations to champion, advocate for, and educate others about the impact of the strategy. Owns and leads the implementation of repeatable processes for completing, delivering, and distributing content workflows (e.g., editorial processes, user experience [UX] pattern guidelines, terminology lists, writing workflows). Owns the process for facilitating the sharing of best practices, learnings, and insights.

Content Creation

Takes ownership of the overall SCI portfolio/product experience and ensures content aligns across the ecosystem (i.e. technical sales plays) and adheres to guidelines and standards. Leads the development of SCI content plans that bridge surfaces, align with product strategy, and translate into content areas across the ecosystem/modalities in collaboration with cross-functional teams. Collaborates with senior cross-functional stakeholders (e.g., engineering, research, design, product) to understand products/content areas/features and problems to author optimal content. Ensures their team develops content by first understanding prototypes and ideation of features for multiple areas. Applies domain understanding of in-product content and/or delivers code, samples, and prescriptive guidance to meet user needs. Continues to learn through advanced projects that present new challenges.

Content Improvement

Leads and managfes the review of SCI content holistically for possible inclusion in a portfolio and guides team to consider edits that would ensure cross-functional continuity. Directs approval and review process with partners across the organization. Oversees the testing and building of customer scenarios.

Tools and Operations

Leads the development and socialization of material necessary for creating and delivering SCI content across Microsoft. Collaborates with SCI cross-organizational/functional leaders to have content published/shipped. Contributes to the tools and processes required for publishing/shipment. Acts as a stakeholder to evangelize processes/tools to partners and cross-functional stakeholders across Microsoft.

Metrics and Insights

Negotiates partnerships with stakeholders and advocates for telemetry for implementation. Identifies metrics to assess whether content solved the customer’s needs. Guides cross-organizational conversations about metrics as part of measuring customer satisfaction and/or business impact after content is published. Leverages forum posts and developer surveys to collect insights from across the organization. Empowers others to make decisions based on metrics to improve quality. Reviews dashboards for trends and ensures feedback is incorporated into writing.

Experimentation

Drives experimentation for the organization. Acts as a stakeholder to guide other teams’ experimentation (e.g., project managers). Envisions, manages, reviews, contributes to and/or drives content experiences of the future by following the latest innovations in human-computer interfaces, observing customers, and driving collaboration with product and research teams. Drives the process to flight and build content experiences. Facilitates the gathering and iteration of data using build-measure-learn feedback loops.

Stakeholder Collaboration

Leads collaborative efforts with relevant cross-functional and cross-organizational stakeholders (e.g., SCI engineers, product managers, program managers, marketing, user experience [UX], design, research) to create a trusted and sustainable collaboration with partner relationships. Builds and owns relationships and expectations with SCI stakeholders to build rapport and credibility. Influences project directions and relevant stakeholders using subject matter expertise. Drives planning for future work with stakeholders, such as identifying opportunities at a divisional scenario level, driving executive support for funding or resources, and guiding execution. Oversees broad communications between content and stakeholders.

Specialty Responsibility

Oversees procurement of new vendors to help complete work by owning the outsourcing and distribution of work to different vendors. Facilitates and approves vendor selection process to perform technical writing tasks. Identifies opportunities to leverage vendor resourcing and pursue needed funding. Drives partnerships with procurement and agencies.*

Other

Embody our culture and values.

Qualifications

Required/Minimum Qualifications

10+ years of proven technical writing, content design, information technology (IT), or coding/programming experience.

OR equivalent experience.

3+ years of people management experience.

Additional or Preferred Qualifications

5+ years of project, and/or change management experience.

5+ years of experience in the SCI technical domain or a similar technical domain.

#WWL

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.