QualificationsBashInformation securityAzureSQLShell ScriptingBachelor’s degree
The mission of Microsoft Digital Security & Resilience (DSR) is to enable Microsoft to build the most trusted devices and services, while keeping our company safe and our data protected. As part of Microsoft’s Security, Compliance, Identity, and Management organization, and a steward of Microsoft and our customer’s data, a core function of Microsoft DSR is ensuring the security of every aspect of the business. Microsoft DSR is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. As customer zero, we deploy and secure these services inside Microsoft and then share best practices with enterprise customers at scale across the globe. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!
The Information Protection Services team gets to build large scale security solutions, with a talented group of engineers, and we are looking for a service engineer to help us deliver the next generation of security solutions and services.
We have an exciting opportunity for a Service Engineer who is passionate about Live Site health, reliability and design. We are looking for a Service Engineer who is ready to be a part of a team that moves fast, leverages continuous delivery practices, and is centered at the customer experience. This position requires strong collaboration across teams and organizations and you’ll play a vital role in engineering critical security services.
The ideal candidate will have experience in a team environment, experience running and designing enterprise-scale services and platforms, technical depth in cloud platforms, agile development practices, SQL, and experience in designing and tuning telemetry. In addition, this position requires an individual who can demonstrate the ability to ensure highly resilient and scalable service designs through partnership with other members of the service team.
Preferred work locations:
Remote in the U.S.
Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems. Focus on operability of the service including security, privacy, resiliency, business continuity and disaster recovery.
Analyze SQL performance and capacity efficiency and drive improvements therein.
Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality and have passion to improve, evolve and revolutionize the systems you manage.
Respond to and resolve emergent service problems; debug software and build automation to prevent problem recurrence.
Participate in the incident management lifecycle, including escalation, communication, debugging, resolution, and problem management. Lead service teams through live site reviews and corrective action plans. Participate in 24×7 on-call on a rotational basis.
Capture and analyze performance, utilization, and health data for trending and analysis, server capacity, and threshold testing. Develop a data-driven approach to prepare for feature growth.
2+ years of experience in Service Engineering environment, especially in providing high level production support services
At least 1 year of experience SQL (MySQL/Sql Server/Sql Azure)
At least 1 year of experience programming with PowerShell/Bash
Minimum 1 year reading, writing, and configuring code for end-to-end service telemetry, alerting and self-healing capabilities
Bachelor’s Degree in Computer Science, Mathematics, or related sciences – or equivalent work experience.
Prior experience managing a cloud environment
Experience with Virtualization (Hyper-V/Cloud VM)
Experience as a database administrator
Ability to create robust operational documentation
Experience with resilience modeling (failure mode analysis) on point solutions and ability to manually simulate service outages Experience using Agile Development processes
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.