QualificationsAzureWindowsCommunication skillsScriptingMicrosoft OfficeBachelor of ScienceBachelor’s degreeMaster’s degree
Service Engineers work to fill the operational and service reliability requirements and gaps vs building new product or service features. S/he is responsible to understand how the operational, platform and networking components of a service interact. We are seeking a seasoned service engineer to fill the role of technical duty officer (TDO), or Major Incident Manager in the operations center, which provides 24x7x365 incident and outage orchestration and communication for all services in Commerce, with a focus on fast and effective mitigation.
Responsibilities
Major Outage orchestration and communication for all services in Commerce, with a focus on fast and effective mitigation. Project and program management participation while not on call to improve our measures, services, and persistent programs such as noise reduction, heightened awareness, and hygiene. Automation of manual tasks using internal tools and processes.
Qualifications
Required Qualifications:
A BS/MS in Computer Science or equivalent experience.
3+ years’ experience with global scale services.
Able to work a flexible schedule during non-core business hours and be in the on-call schedule 24x7x365 days a year.
Preferred Qualifications:
Strong oral and written communication skills.
Solid scripting/automation skills.
At least 2 years of previous experience working in a 24x7x365 production environment supporting critical real-time applications.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the
application or the recruiting process, please send a request to [email protected]
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.