Microsoft Looking For Solution Strategy Leader – Healthcare Life Sciences, Provider, Patient Engagement, and Virtual Health Services at United States Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission by joining us as the newest Solution Strategy Leader.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology – to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

As a Solution Strategy Leader, you support the pre-sales, envisioning, and solutioning of projects focused on optimizing the patient experience across the healthcare continuum by delivering strategies that have a significant impact on attracting and retaining patients.

Specific areas of focus include:
Capacity, appointment wait times, scheduling policies, and centralized scheduling centers.

Improving digital and online access to clinical care services.

Organizing the delivery of centralized services across a health system, including the build of centralized access centers.

Evaluating demand versus supply and geographic opportunities for health system growth.

Partnering with physician leaders to develop and execute on the case for change.

Responsibilities

You will be a leader within the organization and will be viewed by clients as go-to person and a problem solver.

They are expected to:
Applies a broad and deep understanding of customers, partners and internal groups’ needs, drivers, and decision-making processes. Plans, strategizes and influences priorities and decisions to improve satisfaction, performance, and experience.

Uses voice of customer frameworks and industry metrics to understand customer, partner, and internal group satisfaction, and develops scalable strategies for improvement.

Identifies and develops strategic relationships with new and existing customers, partners, or internal groups to enhance strong networks and open communications.

Drives the development of shared strategies to ensure clear expectations for scope and scale and minimize redundancy.

Establishes best practices for shared strategies that set the standard for clear expectations, scope and scale, and minimize redundancies.

Uses expertise and influence in his or her field to represent Microsoft at industry events and lead customer engagements.

Provides proven thought leadership to set the direction and approach for the delivery of one or more products, services, processes, or technologies within one division, geography, or region, by using established project, program, and process management methodologies to achieve clear and measurable outcomes for the business.

Recognized for his or her expertise on policies and procedures for processes and services. Advises on the clarification and establishment of performance expectations for consistency, accuracy, and timeliness of delivery.

Develops an impact assessment for change management associated with simplification and automation. Manages change across multiple stakeholders to ensure high-quality implementation.

Qualifications

Required/Minimum Qualifications

Bachelor’s Degree AND 8+ years’ experience in healthcare technology solutions, provider operations, consulting, and/or technology domain (e.g., Security) OR equivalent experience.

Additional or Preferred Qualifications

Outstanding drive, determination, and desire to be part of a growing solutions business

Strong knowledge of and passion for the healthcare sector

More than seven years of experience in ambulatory operations or access-related roles

Demonstrated record of solving complex problems, directing, and managing individuals, and completing challenging projects

Track record of managing multiple engagements, including work plans, deliverables, budgets and schedules, and accounts receivable

Master’s degree in business administration or a health-related field or equivalent level of industry experience preferred;

Strong written and verbal presentation skills

Demonstrated ability to develop and maintain deep client relationships

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, up to 25%, contingent upon Covid-19 restrictions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

The salary for this role in the state of Colorado is between $144,600 and $236,300. At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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