QualificationsAzureCloud architectureOEMCustomer supportITBachelor’s degree
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Driving Intent for Consumption: Actively engage with business and technical decision makers to drive intent for consumption of Customer owned Surface Devices, Surface Hub and M365 Endpoint services workloads. Participate in new device pilots removing technical blockers to ensure successful outcomes and portfolio adoption. Leveraging M365 Enterprise Services & Microsoft Hardware solutions [Surface Devices, Surface Hub and M365 Endpoint services]
Guiding Customer Success Strategy: Engage and influence customer business and technical decision makers by providing feedback or insights, and help customers realize their digital and business transformational targets. Actively listen and respectfully challenge to drive the best outcomes. Ensure customer implements endpoint deployment & management best practices for Surface and embraces modern endpoint methodologies as part of their journey to the cloud.
Driving Consumption: Develop opportunities to drive Customer Success business results by working with customer to ensure they understand Microsoft’s Endpoint & 1st party HW services value proposition and get value from their investment in the Microsoft technology. Ensuring high-quality delivery and consistency in delivery by leveraging our customer support offerings.
Customer Trust and Advocacy: Act as the voice of the customer and partner by driving new feedback, blockers, insights, resources. Provide action based on feedback and advocate on the customer’s behalf to drive resolution.
Territory & Consumption Management: Experienced in territory consumption mgmt., opportunity qualification, stakeholder communication, partner engagement including opportunity and pipeline mgmt. Experience in ensure customers realize value by consuming technology, Hardware solutions, and services investments.
Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Extensive experience in technical device sales, customer support and customer success management or technical discipline preferred.
Deep understanding of Surface devices, Modern Work, and meeting experiences.
Knowledge of Microsoft Solutions, Devices, OEM, Service and Partner offerings.
Good understanding of Microsoft 365 workloads and scenarios. Level 200 technical depth across Microsoft 365 services, and Azure Identity & Security
Experience on enabling usage, adoption, and consumption.
Experience in Customer Success for productivity, employee experience solutions, and business process transformation platforms. Strong technical aptitude, and desire to work with both business and IT.
Knowledge of Change Management to ensure good IT behaviours around Surface and create intent for Surface and M365
Endpoint management methodologies and products such as Microsoft Endpoint Manager, Intune, or similar.
The salary for this role in the state of Colorado is between $119,200 – $178,800 USD
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.