Microsoft Looking For User Researcher II at Atlanta, GA Full Time

User Researcher II – Microsoft Account Experiences

We are seeking a strong User Researcher to join our multi-disciplinary team of over 65 UX researchers and planners working on a breadth of experiences across Microsoft 365. Our success is dependent on building and supporting teams that include people from a wide variety of backgrounds and experiences, who can challenge each other’s assumptions with fresh perspective. Your experiences and your demonstrated skill sets are far more important than your level. If you are interested, please apply regardless of your level. Working on Microsoft 365 means influencing the experiences of 100s of millions of people using our services every day. Our team takes this influence seriously, and we are actively innovating our research practices to ensure inclusion and equity in our product making decisions.

In this role, you will be part of the team responsible for informing our consumer account experiences, and improving the way people sign up, sign in, learn about, and manage their Microsoft account. We’re looking for someone that is forward-thinking and willing to challenge & provoke new ideas. This position requires strong research, storytelling, and organization skills, and the ability to work across teams. The ability to establish a strong point of view – informed by market and user level insights – and to leverage that to define product direction is a must.

In this role, you’ll leverage skills in mixed methods. You will work to guide near and long-term investments. You’ll work closely with UX and Content Designers, other user researchers, data science, and engineering teams to ensure that we’re addressing the most critical user needs and opportunities.

We’re especially looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results, and you light up collaborating with other planners, researchers, designers, product managers and engineers this is an awesome team to join.

Responsibilities

Responsibilities

Impact the engineering roadmap for the user experience using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.

Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to impact UX decisions.

Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers.

Land impact broadly from your customer-focused knowledge by working across engineering, design and marketing disciplines.

Qualifications

What does it take?

Balance business motivations, value to Microsoft and external partners

You are eager to learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey

Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders

Desire to work in-stride with other people: PMs, designers, data scientists, other researchers, marketers

Really, you must love this part of the job. The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite the ambiguity

Be ready to win together. This team has intentionally designed a structure where we work together.

Entrepreneurial spirit willing to dig in

You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market

Other Requirements:
3+ years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting

Either an MA/MS in computer science, statistics, human factors, psychology, market research or related field, or a BA/BS in one of these fields with significant industry experience

If the above sounds like you, we can’t wait to talk to you!

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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